Creative, detail-oriented network professional and results-driven leader with over 13 years of combined technical work experience in areas of linear digital TV and IPTV engineering, network operations, data centre operations, technical support, and broadcasting, dedicated to improving technology efficiencies and customer satisfaction in the organization.
Coordinated device installations and server colocation setups in server room and provided ongoing support for client systems in 3 local data centres, liaising with network/system administrators and corporate technical support team.
Ensured SLAs were met by monitoring the data centre team's work order and ticket queues, and assigned/distributed tasks to team members for efficient completion of work orders/tickets.
Reviewed incident reports, daily visitor log reports; and provided follow-ups as required on a case-by-case basis.
Primus Canada is a Canadian telecommunications company. Primus operates as a CLEC — buying services at wholesale rates and reselling them to consumers. The company offers long distance, wireless, VoIP, DSL Internet, and POTS to both the residential and business markets.
Primus was founded in 1997 as a wholly owned subsidiary of McLean, Virginia-based Primus Telecommunications Group, Incorporated. With over 700 employees, Primus has offices in many Canadian cities including Ottawa, Vancouver, Oakville, London, Windsor, Montreal, Toronto, Edmundston and Edmonton.