Creative, detail-oriented network professional and results-driven leader with over 13 years of combined technical work experience in areas of linear digital TV and IPTV engineering, network operations, data centre operations, technical support, and broadcasting, dedicated to improving technology efficiencies and customer satisfaction in the organization.
Proactively identifies, responds to and performs corrective actions to network problems as necessary for Primus' voice, data, and internet networks, including monitoring and acting on alerts/tickets according to urgency in order to maintain and improve system/network manageability and reliability.
Reports and follows-up on any network troubles to appropriate internal teams, telcos or other vendors, and escalates accordingly to ensure problem resolution is within service level agreements (SLA).
Promptly documents/tracks all problems reported by way of trouble ticket system and maintains accurate records.
Primary for coordinating network maintenance schedules, and providing maintenance information to appropriate internal departments in a timely manner.
Coaches and mentors junior team members and front-line support teams to help with their development and assist in troubleshooting.
Audited upstream carrier-related network trouble tickets that missed SLAs, which facilitated $4K in company savings/reimbursements in Q4 of 2011.
Completed network platform migration activity for 3 POP sites increasing network capacity and manageability; also assisted engineering group with migration for 3 other POP sites.
Completed port migrations for 90% of network elements’ console connections from old Cisco distribution switches to Cisco Nexus platform, in assistance to engineering group with the migration of the critical devices to the new platform.
Spearheaded the job shadowing program with network platform (data/voice) engineering teams for NOC staff.
Improved, edited, and added operational and troubleshooting processes and procedures to the NOC wiki.
Company Description
Primus Canada is a Canadian telecommunications company. Primus operates as a CLEC — buying services at wholesale rates and reselling them to consumers. The company offers long distance, wireless, VoIP, DSL Internet, and POTS to both the residential and business markets.
Primus was founded in 1997 as a wholly owned subsidiary of McLean, Virginia-based Primus Telecommunications Group, Incorporated. With over 700 employees, Primus has offices in many Canadian cities including Ottawa, Vancouver, Oakville, London, Windsor, Montreal, Toronto, Edmundston and Edmonton.
