Creative, detail-oriented network professional and results-driven leader with over 13 years of combined technical work experience in areas of linear digital TV and IPTV engineering, network operations, data centre operations, technical support, and broadcasting, dedicated to improving technology efficiencies and customer satisfaction in the organization.
Handled inquiries and provided support for repair, replacement, technical problem resolution and connectivity of wireless phones including Apple iPhone, BlackBerry, Nokia, Sony Ericsson, Motorola, Samsung, LG, HTC, Palm, HP.
Diagnosed & resolved wireless technical service problems (voice, SMS, data) with customers efficiently, ensuring all interactions were thoroughly documented within the ticketing system.
Performed troubleshooting and recommended corrective actions for issues such as account provisioning, device functionality, device configuration, application support, subscription downloads, network connectivity (2G, 3G), and escalating internal and vendor issues as required.
Rogers Communications Inc. (TSX: RCI.A, RCI.B, NYSE: RCI) is one of Canada's largest communications companies, particularly in the field of wireless communications, cable television, home phone and internet with additional telecommunications and mass media assets. It is headquartered in the Rogers Building in Toronto, Ontario.