Yann-Loup PHAN VAN SONG
Engineering Manager| ex-Amadeus ✈️
Ability to innovate
Being pro-active
Project management
39 years old
Driving License
Flayosc (83780) France
Available soon
Available
Leading people to grow and perform with benevolent support and business reality. Action and impact to learn and improve.
Over a decade of experience in the digital and IT industries.
During my career I had the opportunity to lead large projects, communities of practice, then functional teams of various scopes, sizes, and jobs. I am familiar with back-end and front-end challenges: development cycles, usability, solution design, maintenance, deployment...
Between managing projects and managing people, my preference is for the latter, as I believe that the human factor is one of the most important value of a company.
Here are some keywords to describe my management style: servant-leader, continuous improvement, engagement, empowerment, people growth, vision leader...
My added-values: organizing and helping a group to achieve its objective, to grow and to continuously improve!!
Over a decade of experience in the digital and IT industries.
During my career I had the opportunity to lead large projects, communities of practice, then functional teams of various scopes, sizes, and jobs. I am familiar with back-end and front-end challenges: development cycles, usability, solution design, maintenance, deployment...
Between managing projects and managing people, my preference is for the latter, as I believe that the human factor is one of the most important value of a company.
Here are some keywords to describe my management style: servant-leader, continuous improvement, engagement, empowerment, people growth, vision leader...
My added-values: organizing and helping a group to achieve its objective, to grow and to continuously improve!!
Leadership and digital consultant
Phantastic
Since December 2023
France
PHANTASTIC CONSULTING: Leadership coach and consultant for start-up and IT companies
- I help founders to develop their leadership and management skills.
- I support start-up in their focus on human factor and put in place management process (objectives definition, appraisal, performance review...)
Detailed Description
PHANTASTIC SOLUTION: IT and digital consultant for small and medium companies.
- I help companies to set up customized IT and digital solutions to increase their performance. (Benchmark existing solutions, build automation, connect APIs). Based on no-code, low-code, of ad-hoc solutions depending of the customer.
- I consult companies in their digital identity: website, email addresses.
General Manager, Chief Operating Officier (COO) & CPTO
Quiz Coach
November 2022
to November 2023
- Managing people in France and in Morocco: operational scope of product, tech & engineering, support, admin, hr and sales.
- Building company vision, strategy and engagement.
- Supervising 4 subsidiary companies :
. 2 tech companies Yakoi and HealthBees
. 1 event company ChillEvent
. 1 educational company Naturopathy360
. Coaching product aspects for tech companies
. Coaching business and development aspects for these 4 companies (branding, strategy...).
- Managing people in France and in Morocco: operational scope of product, tech & engineering, support, admin, hr and sales.
General Manager France, Chief Operating Officier (COO), CPTO
Quiz Coach
September 2022
to November 2022
- Chief Operating Officer General Manager France
- HR process improvements and hiring
- Operation processes creation and improvements: post-sell, support, customer experience
- Organization rationalization and oversight: protection of teams, internal dependency management
- Putting in place OKR management
- HR process improvements and hiring
- Awarded 3 times best manager of the quarter by the whole company
- Internal system admin: Microsoft, Google Workspace, HubSpot, Atlassian, Gather, Canva, Odoo. SSO configurations, AWS...
- Awarded 3 times best manager of the quarter by the whole company
Chief Product and Technical Officer (CPTO)
Quiz Coach
April 2022
to August 2022
- Chief Product Officer
- Product Strategy
. Implementation of company strategy via Product development and design
. Design, implementation follow-up, and deployment of a new business product Digital by Quiz Coach
. UX best practice education
- Solution Executive
. Continuous improvement and global customer experience management
. Status page creation
. Help center and Support process creation
. Internal process optimization
- Digital Transformation
. Various digital implementations to improve internal efficiency
. Cultural transformation
. Education
--> Huge customer impacts of their global experience
- Product Strategy
- Product Owner
. Education of Agile best practices
. Implementation of Scrum methodology
- Product Owner
- Chief Technology Officer
- Coaching the newly appointed Scrum Master
- Coaching the newly appointed Tech Lead
- Transforming the global technical architecture
- Putting in place basic development best practise.
--> Impacts:
. better delivery commitments and predictions
. increase of delivery quality - Coaching the newly appointed Scrum Master
- Member of the executive board
- Management and leadership evolution
--> Huge employee impacts on work methodologies and internal communication
--> Awarded 3 times best employee of the month by my peers
Engineering and UX Manager
Amadeus
June 2020
to April 2022
- Managing 2 different jobs: user experience specialists and solution definition managers
- Managing 8 direct reports and 2 dotted lines in remote sites.
- Serving a SAFe-like organization composed of 9 feature teams around the world.
- Front-end applications with over 200000 active users in the travel industry
- Transforming the user experience processes, UX Product Owner and UX sponsor for UX vision and strategy
Detailed Description
- Context: Front-end applications with over 200000 active users in the travel industry (worldwide and cross-segment)
Engineering and QA Manager
Amadeus
May 2019
to May 2020
Full-time
Sophia-Antipolis
France
- Managing 5 different jobs: solution definition managers, product definition analysts, quality assurance engineers, user experience designers and a scrum master
- Managing 19 direct reports and a CBS (Capacity Based Services - outsourcing) team of 9 people. Partner management and Product Owner
- Quality assurance evolution from manual tests to CI/CD
Product Engineering Manager
Amadeus
May 2017
to April 2019
Full-time
Sophia-Antipolis
France
- Unit manager of product definition analyst team
- Products related to pricing aftersales orchestration
- Interested in organization and process improvements
Detailed Description
- 9 to 12 people
- R&D-SSP-PPM-PRI-AOP team
> CSS-SSP-TPS-PIO-AOP team
Product Owner
Amadeus
February 2017
to April 2017
Full-time
Sophia-Antipolis
France
- Functional analyst and coordination between product owner and teams
- Product created from scratch
- 3 months, 30 people, 4 Scrum teams
Detailed Description
- Demonstration to clients
- 3 month Scrum (3 releases, 2 week sprints)
- about 30 people involved in 4 Scrum teams
- Functional area: flight analysis and revenue optimization
- Technology: MongoDB, Drools, Kafka
Manager
Amadeus
December 2015
to October 2016
Full-time
Sophia-Antipolis
France
- Acting manager of product definition analyst team
- Products related to pricing and ticketing aftersales
Detailed Description
- Plan with Microsoft Project
- Team of 7 members
- R&D-RDM-CBT-PRI-AOP team
Project manager
Amadeus
February 2014
to December 2015
Full-time
Sophia-Antipolis
France
- Stream leader at R&D-RDM-RPT level for JAL program
- Retails, Payment and Ticketing solutions for a Japanese airline
Detailed Description
- division scope 100 MY
- over 10 functional packages (core team of 10 members)
- 5 years program
- Contributor in stream leader community
- full program scope on Amadeus: 500 MY
Project manager
Amadeus
October 2015
to December 2015
Full-time
Sophia-Antipolis
France
- Stream leader at R&D-RDM-CBT level for DY-ECO project
- e-commerce project for a European airline
- Back-ends solutions related to ticket aftersales
Detailed Description
- Coordination at division level
- 500 MD in 2 functional packages
Community manager
Amadeus
January 2014
to September 2015
Full-time
Sophia-Antipolis
France
- Product definition community manager at R&D-RDM-RPT division
Detailed Description
- Community to define and support the job
- about 150 product definitions in the division
- 8 members in the core team
Product Definition Analyst
Amadeus
December 2011
to December 2015
Full-time
Sophia-Antipolis
France
- Post Issuance Processes in Ticketing department
- Functional analyst
- Project management
- Community management
- Trainer
- Acting manager
Detailed Description
- Community management at division level
- representation of Product Analyst job
- about 150 analysts to represent
- 8 core team members
- contributor in other communities (division level for other jobs, company level for analyst)
- representation of Product Analyst job
- Project management at division level:
- division scope 100 MY
- full program scope 500 MY
- Japanese customers
- 5 years project
- division scope 100 MY
- Projects with many customers (mainly from Europe, Asia and Pacific)
- Internal projects on my initiative to improve processes. Main topics: specifications, management of project and development cycle, tooling.
Company website
Consultant
Altran Méditerranée
December 2011
to May 2014
Full-time
Sophia-Antipolis
France
- Mission in Amadeus SAS as a Product Definition
- Editor-in-chef of Business Unit Blog
Detailed Description
- High implication in the company life
Company website
Software design engineer
Kadeal
August 2009
to December 2009
Internship
Paris
France
- software project management with Scrum (an iterative method)
- blog creation (Wordpress)
- development with J2EE, Spring, Hibernate, FreeMarker...
Detailed Description
- crawl of companies website by batches to extract and analyse information
Company Description
[young company of 8 collaborators]
Kadeal is a innovative young company founded in 2009 by business developers and web specialists. The Kadeal technology has been specifically created to help commercial teams to search and identify target companies and theirs contacts.
Kadeal is a innovative young company founded in 2009 by business developers and web specialists. The Kadeal technology has been specifically created to help commercial teams to search and identify target companies and theirs contacts.
Company website
Co-director
"Altai" a documentary movie
January 2009
to December 2009
Freelancer
Ulan-Batar
Mongolia
- co-director
- co-producer
- assistant cameraman
- soundman
Detailed Description
- Co-director of "Altai" a documentary movie (26 min) about encounters in travel
- one year project including 2 months of production in Russia and Mongolia
Company website
Receptionist
Caisse de Crédit Mutuel de Montmorillon (Bank)
July 2008
to August 2008
Internship
Montmorillon
France
- realization of the common banking operations
- optimization of the checkbook sorting system
Company Description
Crédit Mutuel is a major French bank, with headquarters in Strasbourg. Its slogan is 'La banque à qui parler' (The bank to speak to).
Information for the branch of Montmorillon:
[net banking income of 1.642.171 M€ - 8 collaborators]
Information for the branch of Montmorillon:
[net banking income of 1.642.171 M€ - 8 collaborators]
Company website
Web developer
Solotusk
July 2002
Internship
Montreuil
France
- formation in web development: XHTML/CSS, PHP/MySQL
Company Description
'a digital & multimedia creators agency'
[turnover of 250 k€ - 5 collaborators]
[turnover of 250 k€ - 5 collaborators]
Company website
