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Safa Faraa

Curriculum Vitae

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Safa Faraa
33 years old
Contact me
Professional Status
Available soon
Available
Resume created on DoYouBuzz
Education

Business Administration

Tunis Business School / Avicenne Private Business School

July 2020
Major: Finance
Minor: Business Analytics
Additional Courses in Marketing and Accounting.
Working experience in Marketing.

Baccalaureate of Economics and Management

El Mourouj 6 High School

2009 to 2012
Experiences
  • A digital strategy and innovation lab offering consulting services and building innovative digital products for U.S. and European startups and enterprise companies. Specializing in digital strategy and IT products management while helping customers turn their idea into top digital platforms and software products, and augment their in-house teams with agile and professional IT experts.
  • Responsible for conducting marketing analysis and building marketing strategies according to clients/products goals and needs.
  • Market research and analysis
  • Sales & account management
  • Content writer and content strategist for digital products' platforms, websites, Blogs, etc.
  • Leads generation and nurturing
  • SaaS features testing and improvement suggestions (from customers' point of view)
  • Managing a cross-cultural team of 5 (The National Operations Team) who themselves manage operations of all 11 committees around Tunisia. Approving by the end of the term +3400 exchange experiences.
  • Data Gathering & Analysis and its use to develop consistent strategies and processes.
  • Creating & Designing educational, analysis and tracking tools and materials (Excel, Reports, Projects, Sessions, Key Notes)
  • Responsible for creating and developing customer experience strategies and processes through all phases from:
    1- Research & Analysis 2- Attraction Phase 3- Consideration Phase 4- Preparation Phase / Pre-Experience 5- Experience Phase 6- Post-Experience Phase for all AIESEC products.
  • Developing & Designing processes and strategies that facilitate and improve operations.
  • Lean Customer Experience Pilot with AIESEC International, contributing in assessing, features testing and enhancement of our User Experience for youth customers, for AIESEC Members and for partners in all 3 Platforms of AIESEC.
  • Responsible for synergy with back office mainly Finance, Organizational Development, Digital Marketing, Partnership Development and People Management.
  • AIESEC in Tunisia is one of the 114 global national entities of AIESEC, the biggest youth run leadership movement in the world. Aiming for Peace & Fulfilment of Humankind's Potential through providing challenging experiences in Entrepreneurship, Volunteering and in the Corporate/Professional world, for both youth and partners all around the global network.
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  • Customer online assistance through their experience.
  • Customer assistance in their design and content creation process.
  • Customization in communication through customer persona analysis and customer understanding.
  • Synergy with Design team.
  • Reporting & Follow Up on User Experience to the IT Department for the aim of development and enhancement of the website.
  • Technical and Interpersonal leanings.
  • Managing the Executive Board of 9 and a local committee of +140 members.
  • Organisational Restructuring in all aspects from adapting new programs to changing the Executive Board Structure as well as Middle Management and basically changing and re-innovating operations processes.
  • Adapting Change Management in order to deal with the transition and transformation of our Local Committee's goals, strategies and processes.
  • My ultimate goal was to ensure long term sustainable growth and implement strategic thinking and how to break things down in order to spot when and what to change, to improve, to eliminate or to adapt and in what area.
  • AIESEC Bardo is one of the 11 local committees in AIESEC Tunisia. Leading as the first Local Committee in terms of overall exchange experiences provided and scale of operations nationally as well as ranking first in various products globally.
  • Facilitated sessions & presented keynotes in +10 AIESEC conferences for varied audiences of up to 800 delegates.
  • Data Gathering and Analysis to ensure balanced and sustainable growth of the organization's operations.
  • Responsible for the increase of the Organization's Effectiveness and Organizational Health.
  • Create customized strategic approaches based on current reality and forecasting.
  • Responsible for front office and back office synergy.
  • Company Project under the "Company Program" of INJAZ Tunisia. A social environmental project consisting of producing eco friendly candles that promote zero waste even in packaging and no use of toxic chemicals and that ensures the involvement of handicraft & artisanal workers from producers of essential oils to pottery makers etc.
  • Won the first prize “Company of The Year” at the National Competition - Tunisia 2014
  • Won “Company For Best Social Impact” at the Regional Competition MENA - Kuwait 2014
  • In charge of Sponsorship and Partnership Development for the event.
  • Market Research & Analysis for potential Partnerships.
  • Customized Proposals & Sales Points preparation
  • Contacting, Scheduling and Conducting Sales Meetings.
  • Ensuring Follow Up and Partners Relations.
  • Succeeded in covering all TEDxTBS Expenses and ensuring a well organized successful event.
  • Main Conducted Partnerships: GAT Assurance and Orange Tunisie
  • Deals with AIESEC BARDO's partnerships and relations with the national non-corporate sector.
  • Attending prospect meetings.
  • Exploring the National & International market trends and needs in order to adapt AIESEC services and products to it.
  • Market Research & Analysis with the aim of operations up-scaling and development to be adapted to the fast changing environment around us.
  • Delegate as National Committee Member representing AIESEC in Tunisia during the international congress that was held in Egypt.
  • Representing AIESEC in Tunisia as Local Committee President during the International Congress that was held in Colombia.
  • Delegate representing AIESEC in Tunisia as Local Committee president during the regional Exchange and Leadership Development conference of the Middle East & Africa that was held in Egypt.

Delegate - AIESEC EuroXPRO Conference Bulgaria 2016

AIESEC EuroXPRO Conference Bulgaria 2016
March 2016
  • Delegate representing AIESEC in Tunisia during Europe regional conference EuroXPRO that was held in Bulgaria.
Skills

Skills

  • Data Analysis
    Advanced
  • Content Writing
    Good
  • Strategic Planning
    Advanced
  • Market Analysis
    Advanced
  • Project Planning
    Advanced
  • Project Management
    Advanced
  • Team management
    Advanced
  • Strategic Thinking
    Advanced
  • Market research
    Good
  • People management
    Advanced
  • Communication
    Good
  • Business development
    Good
  • Sales
    Good
  • Organizational Development
    Good

Computer & Software

  • Microsoft Excel
    Advanced
  • Google Sheets
    Advanced
  • Internet Research
    Expert
  • Intercom
    Advanced
  • Office Pack
    Advanced
  • Salesforce
    Good
  • LinkedIn Sales Navigator
    Advanced
  • Kana Enterprise
    Advanced

Langages

  • English: Fluent
    Expert
  • Arabic: Mother Tongue
    Expert
  • French: Intermediate
    Intermediate
Interests

Interests

  • Traveling: International Conferences, Exploring Cities
  • Reading
Resume created on DoYouBuzz