Managing a cross-cultural team of 5 (The National Operations Team) who themselves manage operations of all 11 committees around Tunisia. Approving by the end of the term +3400 exchange experiences.
Data Gathering & Analysis and its use to develop consistent strategies and processes.
Creating & Designing educational, analysis and tracking tools and materials (Excel, Reports, Projects, Sessions, Key Notes)
Responsible for creating and developing customer experience strategies and processes through all phases from: 1- Research & Analysis 2- Attraction Phase 3- Consideration Phase 4- Preparation Phase / Pre-Experience 5- Experience Phase 6- Post-Experience Phase for all AIESEC products.
Developing & Designing processes and strategies that facilitate and improve operations.
Lean Customer Experience Pilot with AIESEC International, contributing in assessing, features testing and enhancement of our User Experience for youth customers, for AIESEC Members and for partners in all 3 Platforms of AIESEC.
Responsible for synergy with back office mainly Finance, Organizational Development, Digital Marketing, Partnership Development and People Management.
AIESEC in Tunisia is one of the 114 global national entities of AIESEC, the biggest youth run leadership movement in the world. Aiming for Peace & Fulfilment of Humankind's Potential through providing challenging experiences in Entrepreneurship, Volunteering and in the Corporate/Professional world, for both youth and partners all around the global network.
