René Thorny
Businessdriven IT Manager
Professional Status
Employed
Open to opportunities
About Me
CONTACT INFORMATION
René Thorny | skovdiget 56 | 2880 Bagsværd | 40 8008 05 | rene@xolsen.com
CAREER OBJECTIVE
With over ten years of leadership experience, including heading an IT department at BIQ responsible for developers, operations, and support teams, I have become skilled in managing IT teams. In this role, I have overseen various aspects, including full-stack development, end-to-end operations, and providing support for complex IT systems and technology products.
My time in this position has helped me develop expertise in strategic IT planning, technology innovation, and staff training. These skills have been crucial in creating and implementing solutions that improve our IT operations, make our systems more reliable, ensure data protection, increase operational efficiency, and move our older systems to the cloud.
I strongly believe that fostering a positive and thriving organizational culture is vital for success. Therefore, I focus on creating an environment that promotes well-being, encourages professional growth, and empowers our team to consistently deliver great results. This approach not only helps us excel in technology and compliance but also builds a supportive and thriving workplace, which is essential for our overall success.
As a leader, my mission goes beyond technology and compliance. I am dedicated to using emerging technologies to develop our IT department, create innovative solutions, ensure GDPR compliance, and enhance IT security and reliability. Additionally, I am committed to stabilizing our older systems, moving them to the cloud, and providing comprehensive training to our organization to improve our IT capabilities and readiness in the ever-changing tech landscape.
René Thorny | skovdiget 56 | 2880 Bagsværd | 40 8008 05 | rene@xolsen.com
CAREER OBJECTIVE
With over ten years of leadership experience, including heading an IT department at BIQ responsible for developers, operations, and support teams, I have become skilled in managing IT teams. In this role, I have overseen various aspects, including full-stack development, end-to-end operations, and providing support for complex IT systems and technology products.
My time in this position has helped me develop expertise in strategic IT planning, technology innovation, and staff training. These skills have been crucial in creating and implementing solutions that improve our IT operations, make our systems more reliable, ensure data protection, increase operational efficiency, and move our older systems to the cloud.
I strongly believe that fostering a positive and thriving organizational culture is vital for success. Therefore, I focus on creating an environment that promotes well-being, encourages professional growth, and empowers our team to consistently deliver great results. This approach not only helps us excel in technology and compliance but also builds a supportive and thriving workplace, which is essential for our overall success.
As a leader, my mission goes beyond technology and compliance. I am dedicated to using emerging technologies to develop our IT department, create innovative solutions, ensure GDPR compliance, and enhance IT security and reliability. Additionally, I am committed to stabilizing our older systems, moving them to the cloud, and providing comprehensive training to our organization to improve our IT capabilities and readiness in the ever-changing tech landscape.
Head of Business Analyst & Configurators
Tryg
Since September 2022
- Leading a specialist team of 14 business analysts and Configurators within Tryg's Claims Business area, we focus on three core domains crucial for driving digital innovation and operational excellence within the organization.
- Customer Journey Enhancement
- Digital Transformation & Automation (STP)
- AI and Chatbots
In the realm of Business Process Optimization & Customer Journey Enhancement, my team and I are dedicated to refining the interplay between customer experience and backend processes. By harnessing automation and straight-through processing (STP), we not only streamline operations but also deliver exceptional digital journeys that heighten customer satisfaction and loyalty.
Our expertise in Digital Transformation & Automation underpins the company's shift towards cutting-edge business models. From configuring intricate systems to deploying automated solutions, we're enhancing the digital landscape to foster robust growth and market presence.
As a leader, I support my team through mentoring, coaching, and obstacle removal. Through one-on-one meetings, performance appraisals, and discussions with the Product Owner and Scrum Master, I ensure well-being, professionalism, and delivery capability. As a part of the leadership team, I contribute to successful strategy implementation and manage independent responsibilities that support our program, including system support, securing our data repository, and overseeing our central educational program.
Skills:
Agile Methodologies & Agile Release Train | Process Automation | Team Leadership | Digital Strategy | Customer Experience Design - Customer Journey Enhancement