René Thorny - Specialist and Leader Driving Innovation, Efficiency, and Customer Satisfaction through Technology and Collaboration

About Me

CONTACT INFORMATION
René Thorny | skovdiget 56 | 2880 Bagsværd | 40 8008 05 | rene@xolsen.com

Business and technology leader operating at the intersection of enterprise governance, intelligent automation, and application management in regulated environments.

My background combines application development, application management, enterprise architecture, and cross-border leadership. I specialize in aligning business priorities, data and process optimization, and platform evolution into scalable, compliant, and resilient solutions.

I have led multidisciplinary teams, modernized legacy landscapes into cloud-based and API-driven architectures, strengthened data governance and compliance frameworks, and enabled automation capabilities through structured roadmap development and vendor collaboration.

My approach integrates strategic clarity, operational discipline, and servant leadership to create sustainable performance in complex organizational settings.

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Experiences

Responsible for a portfolio of business-critical applications within Business Process Enabling, including Robotics (Blue Prism) and additional enterprise platforms.

Key Responsibilities

► End-to-end accountability for application stability, lifecycle management, governance, and roadmap evolution.
► Personnel leadership of cross-border teams (internal specialists and external consultants) across Denmark, Poland, Norway, and India.
► Strategic vendor collaboration with Blue Prism and Pega, assessing evolving automation and AI capabilities within regulatory constraints.
► Ownership of platform governance, compliance alignment, budget oversight, and stakeholder management.
► Founder and lead of the internal AI Community, driving structured AI use case evaluation, license governance (e.g., Copilot), and benefit realization tracking.
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Focus Areas

Application portfolio governance · Intelligent automation · AI capability assessment · Vendor roadmap alignment · Cross-border leadership · Regulatory compliance · Agile collaboration

Responsible for the stability, performance, and governance of Nordea’s RPA platform (Blue Prism), a critical enabler for automation across multiple business units. I ensured alignment between platform operations, compliance requirements, and strategic objectives, working closely with stakeholders, process controllers, DevOps, and development teams.

Key focus areas:

► RPA Platform Stability & Lifecycle Management
► Governance, Compliance & Release Coordination
► Stakeholder Alignment & Operational Excellence

As Application Provider for Blue Prism, I strengthened operational reliability through proactive lifecycle management, structured release planning, and improved escalation and prioritization processes. My work contributed to increased platform maturity, resilience, and transparency in RPA operations.
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Skills:
RPA Platforms | IT Service Management (ITIL) | Release & Lifecycle Management | Governance | Stakeholder Management

Built and led a department of 14 specialists operating within a professional SAFe setup, focused on increasing Straight-Through Processing (STP) and improving customer experience across Nordic markets.

Key Contributions

► Identified and operationalized AI-supported decision points within FNOL and claims journeys.
► Strengthened conversational and digital claims capabilities through Guidewire Claims and Digital Portals (Jutro).
► Drove structured process optimization and BPM-based capability development.
► Developed vendor roadmap governance tools aligning Guidewire evolution with internal maturity, complexity, and business value.
► Participated in Tryg’s AI Way-of-Working initiatives.
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Focus Areas

SAFe / ART collaboration · AI-supported claims optimization · Process maturity · Vendor governance · Cross-Nordic stakeholder alignment · Customer journey improvement

Led strategic and technical transformation from legacy systems to a modern, cloud-based, API-driven SaaS platform serving 1,500+ enterprise customers.

Key Achievements

► Modernized system landscape to scalable architecture with DevOps pipelines and structured release governance.
► Built and led three agile development teams (16 specialists).
► Established ISO 27001-aligned governance framework and secured ISAE 3402 and ISAE 3000 certifications.
► Strengthened data governance, integration architecture, and compliance controls across critical data services (CPR, CVR, BBR).
► Directed enterprise integrations and vendor partnerships.
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Focus Areas

Enterprise architecture · Cloud transformation · API platforms · Data governance · DevOps · Compliance frameworks · Agile leadership

As a Corporate Business Developer at both IDA and the Media House, I spearheaded a new cross-functional business unit, leading a team that drove key areas of compliance and digital innovation.

► Compliance Structures Establishment
► GDPR Management
► Permission Strategy Development
► Publication Reacquisition
► Online Job Fair Organization

My leadership resulted in the successful implementation of compliance infrastructures and GDPR processes, development of strategic permission systems, reacquisition of key publications, and the successful hosting of an online job fair. These initiatives have significantly advanced the business operations and efficiency within the organizations.

This work has not only added value but has also fortified the collaboration between IDA and the Media House, enhancing their collective market position.

Skills:
Technical Project Implementation | Business Model Innovation | Strategic Planning & Execution | Stakeholder Engagement and Management | Process Optimization and Efficiency Improvement | Digital Transformation Leadership | Cross-organizational Team Coordination

As a Business Consultant, I've been instrumental in empowering small businesses through technology, applying a suite of recognized theories and tools to deliver tangible improvements.

► Business Model Innovation
► Process Optimization
► Effective Project Management
► Compliance and System Implementation
► Webdevelopment

Utilizing my enterprise as a testing ground, I've implemented tools like the Business Model Canvas, BPMN, EA3, Lean, and Scrum to develop customized business models and business cases. This has led to streamlined processes, enhanced compliance, and successful system implementations, ultimately elevating operational efficiency and market competitiveness for small businesses.

These strategic initiatives have significantly boosted efficiency, visibility, and market competitiveness for the small businesses I've partnered with.

Skills:
Strategic Business Consulting | Advanced Process Engineering | Agile and Lean Methodologies | IT Governance Frameworks | Enterprise System Integration erformance | Metrics and KPI Development |
Risk Management and Mitigation Strategies

As the Enterprise Architect and Technical Project Manager at Metropol, I’ve driven significant advancements in IT strategy and project portfolio, leading a dynamic team to strengthen our technological foundation.

► Maturity Model: Developed a comprehensive maturity model aligned with public digitalization strategies.
► Enterprise Architecture: Implemented a holistic enterprise architecture approach, integrating governance, system support, processes, and policies.
► Project Execution: Led critical technical and business projects, enhancing systems and processes.

My work has yielded the successful deployment of systems and policies that have enhanced our operational capabilities. This includes maturing IT initiatives, optimizing resource allocation for development projects, and rolling out key infrastructures like CRM systems and Office365.

These strategic developments have significantly improved organizational efficiency and positioned Metropol as a forward-thinking leader in IT and technology.

Skills
Strategic Planning & Enterprise Architecture
| Technical Leadership & Project Management | IT Governance & Policy Development | System Analysis & CRM Implementation | Office365 Deployment & Secure Messaging Solutions | Advisory to Executive Management on IT Initiatives

Business Development Manager

StepStone & IT-Jobbank

March 2008 to March 2013

Full-time

Copenhagen

Denmark

As a key member of the international leadership team at it-jobbank and StepStone, I spearheaded strategic planning and business development, managing a diverse team of four developers spread across Denmark, Poland, and Brussels within a matrix organization structure.

► Strategic Planning & Execution in a Matrix Organization
► Cross-Border Team Leadership (Denmark, Poland, Brussels)
► Business Model Development & Forecasting
► Budgeting & Vendor Management

Directing the operation and development of Denmark's premier IT job bank platform, I led a multi-country developer team in enhancing a comprehensive enterprise system that included CRM, CMS, and customer service functions. This role entailed significant interface improvement, SEO and SEM optimization, and collaboration with the central office in Belgium.

This cross-functional leadership and international coordination significantly enhanced the platform's reach and operational efficiency, reinforcing its leadership in the IT job market.

Skills:
Multinational Development Team Coordination | Strategic IT Project Management | Enterprise System Enhancement | Supplier Relationship Management | Business Support via Comprehensive IT Systems

At Eniro, I served as a Technical Project Manager, driving strategic initiatives following the acquisition of Krak. My responsibilities included mapping data flows and system landscapes, consolidating critical systems, and executing projects designed to deliver operational efficiencies. Using methodologies such as Prince2 and Scrum, I ensured smooth execution of migrations and optimization efforts.

Key Achievements:

► Successfully migrated back-office systems and consolidated ERP systems.
► Unified multiple map platforms, enhancing data integration and performance.
► Implemented technical solutions using Prince2 and Scrum frameworks, ensuring smooth project execution.

Learn more

As a central figure in Krak's leadership team and principal architect of its groundbreaking online mapping solutions, I played a crucial role in the creation and progression of Krak Solution, which became a key strategic and financial asset.

► Strategic Business Unit Leadership
► Innovative Product and Integration Development
► Government Contract Acquisition for VIRK.dk
► Key Account and Partnership Management

Under my leadership, Krak Solution soared to a significant market achievement with revenues surpassing 35 million DKK, providing state-of-the-art mapping solutions to Denmark's elite real estate agencies. I led the development of pioneering products, integrating Krak with Microsoft Office and foundational CRM and ERP systems, and in collaboration with IBM, secured the tender for the development and hosting of VIRK.dk.

This strategic expansion not only exponentially increased revenue but also fortified Krak's market presence, enhancing its reputation as a digital innovator and a trusted public sector partner.

Skills:
Strategic Business Development | Revenue Generation | Product Innovation and Technology Integration | High-Value Tender Wins and Project Management | Collaborative Ventures with Industry Giants like IBM | Leadership in Key Account and Partnership Management

Learn more

Education

In the academic year of 2012-2014, I completed my IT Diploma at the IT University of Copenhagen, culminating in a thesis titled "Business Case for Enterprise Architecture (EA)" with a grade of 7.

Throughout my studies, I excelled in various master-level courses within Business IT, including :"Enterprise Architecture" with a focus on implementation in a small business (grade: 10), "Business and Management" covering classical business theories and models (grade: 12), "Business Process Management (BPM)" (grade: 12), and "Business Case" studies (grade: 10). I also achieved distinction in "IT Project Management" and an "Academic Project," both part of the diploma courses, receiving grades of 12 and 10 respectively.

Participant in structured leadership development programme focused on practical people leadership, performance management, coaching, feedback, delegation, and accountability. Applied learnings in cross-border leadership of multidisciplinary teams within complex and regulated environments.

Completed SAFe® for Teams programme with focus on operating in a professional SAFe setup (ART), cross-team alignment, structured backlog prioritization, and coordinated delivery in scaled agile environments. Applied SAFe principles in large-scale transformation initiatives and cross-functional planning within regulated contexts.

Participated in the transformative BECOMING course, spanning over 7 days across three months, gaining new insights and tools to strengthen leadership and collaboration in an agile/hybrid organization. The course provided practical tools in systems thinking, self-management, and effective communication, inspiring leadership in both formal and informal roles.

BECOMING also equipped me with the ability to enhance team flow and job satisfaction, while improving the capacity to stay calm and clear-headed in high-pressure situations.

A big thank you to the instructors, Elizabeth Strand and Kasper Randrup, for an inspiring and insightful experience!

#agile #leadership #selfmanagement #systemsthinking #motivation #collaboration

I have completed the iSQI® Agile Business Analyst course, which represents a valuable competence in the field of business analysis within an agile context. Through this course, I have gained a solid understanding of the fundamental principles behind the agile approach to software development, as well as in-depth knowledge of the business analyst's role in agile environments. I have acquired practical skills in applying business analysis in agile projects, including effective analysis techniques, estimation, and planning. Furthermore, I have developed the ability to facilitate sprint reviews and contribute to ongoing process improvements through retrospectives. This course has strengthened my competencies and qualifications in business analysis within agile contexts.

My participation in the Guidewire Claim Center Business Analyst course represents a crucial competence in the field of business analysis in the insurance industry. This course has equipped me with an in-depth understanding of the Claim Center software and its application in the insurance sector. I have gained expertise in the business analysis process related to insurance claims and have learned to facilitate effective communication channels between business and technical teams. Through the course, I have also acquired skills in documenting business requirements, system integration, and test strategies that are essential for successful project implementations in the insurance world. This course strengthens my position as a qualified business analyst and a valuable resource within the insurance domain.

Business Model Generation, Business Model Canvas & Valueproposition Canvas

SharePoints site templates, Site Colunms og Content Types, WorkFlows i Biblioteker og lister, InfoPath og SharePoint, Search, SharePoint reports, Excel services

Tre dages kursus i BPM notation og introduktion til qualiware's applikationer.

Interests

As an avid music enthusiast, I engage in music production as a hobby, running my own recording studio and playing drums. I'm constantly experimenting with AI in various aspects of music, video, and photography, always looking to innovate and enhance my creative output. While my professional expertise lies in AI, web development, and business development, I enjoy exploring the intersection of technology and art. On the side, I provide informal advice on GDPR and career development to friends. My passion projects have led to record releases on labels like Crunchy Frog and TUTL, as well as producing and releasing videos, and working as a photographer on a freelance basis.

Skills

IT-Operations & Support
Strategic Planning & Execution
Team Leadership of specialists
Budget & Vendor Management
Cloud Migration, Training and Upskilling
Agile Methodologies & Agile Release Train
GDPR Compliance & It-security
Process Improvement & & Automation (STP)

Strategic development of IT infrastructure
IT Development & Operations
Enterprise System Enhancement & Migration
Knowledge of AI Platforms and Tools
Disaster Recovery Planning
System Architecture

Customer Journey Optimization
Stakeholder Engagement & Communication
Data-Driven Decision Making
Business Process Optimization
Technology-Driven Innovation
Compliance & Risk Management
Vendor Relationship Management
Budget Planning & Cost Optimization

Azure Active Directory (AD)
Azure DevOps Services
Azure Virtual Machines (VMs)
Microsoft 365
Microsoft Dynamics 365
Microsoft Defender
Azure Information Protection
Microsoft Intune
Azure Power Bi
Sitecore
Apsis

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IT University of Copenhagen

Leadership Pipeline Institute

Nordea

Futurerocks

Testhuset

Guidewire

Teknologisk Institut

Teknologisk Institut

Strategyzer

Compass Lean Akademi

Westergaard A/S

Compass Lean Akademi

4D

Ph Metropol (internt ved Devoteam)

IT Universitetet

Qualiware

Dansk Projektledelse

Center for Ledelse

DIEU

Niels Brock