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Nadege PLACET

Project / Business Delivery

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About Me
I aim to bring my skills and personality to support and grow organisations and people.

With qualifications and experiences in Operations, Project Management, IT and Accounting ;
I enjoy operational and administrative functions of businesses and projects (planning, budgets, team, contracts, processes, billing, procurement, risk, integration and quality).

Caring and highly organised, I am an accountable and result-driven professional focused on delivering quality work within time and budget.


--Resume last update: SEP2022--
Resume created on DoYouBuzz
Experiences
  • Global law firm located in more than 40 countries
    https://www.dlapiper.com/en-us
  • Team: Cloud Platform Team Agile Lead for our APAC and (temporarily JUL-NOV23) EUR squad
    MAR2023-Present(FEB25)
  • Project: Brisbane Office IT infrastructure relocation (done MAR24) ; Move in DEC23 ; ; Freespace onboarding done SEP24.
    APR2023-MAR2024
  • Project: Insight (Sap Hana) Financial application move from On-prem to Azure Native
    JUL2023-MAR2024
  • Project ECMEK (Enterprise Cutomer-Managed Encryption Key) internal standard processes.
    FEB2024-NOV2024
  • Project LITERA CAM SAAS application onboarding
    AUG2024-(ETA.FEB2025)
  • Project Manager: EMAIL ARCHIVE migration from VERITAS SAAS to AZURE
    NOV2024-(ETA.FEB/APR2025)
  • Project Manager: MOBB
    FEB2025-
  • Also involved in our Agile CoP (Community of Practice)
  • CorpCloud is a Telecommunications and Managed Service Provider (MSP)
    https://www.corpcloud.com.au/
  • Designed and delivered monthly training to introduce Agile, Kanban, Scrum and Lean to team members
  • Set up Agile environments to enable Scrum and Kanban organisation for internal teams
    • 3x MSP teams 1x DEVOPS team
    • Management board for HR, Projects, Production, Sales, Leadership team OKRs, Sales and R&D
  • Scrum Master for DEVOPS and MSP-PROJECT teams
  • Project Manager for a client end-user devices replacement across 18 offices in WA and interstates
  • Member of our Leadership team
  • Scope Logic is an ICT Consultancy that provides fully Managed Solutions, Support and Consultancy Services (also trades against OPS Network and Office Phone Systems)
    https://scopelogic.com.au/
  • Processes definition, monitoring, reporting and Continual Improvement of the following areas:
    • Internal tools management
    • Business improvement projects
    • Sales Order Management, Procurement Management and Telco Provisioning
    • Client agreements
    • Supplier Billing and Client Invoicing
    • HR (on/offboarding ; induction)
    • General administrative and office management
  • Overseeing day-to-day operational and administrative functions
  • Member of our Leadership team
    Member of our Social Committee
    Fire warden
Detailed Description
  • INTERNAL TOOLS MANAGEMENT and BUSINESS IMPROVEMENT PROJECTS:
    -- MANAGEMENT and IMPROVEMENT:
    • Software and Integration tools management (configuration, update, L1 troubleshooting, Vendor escalation, testing) and improvement (Selected and implemented 3rd party tools to automate operations and billing.
      eg. Enabling data sync from suppliers (O365 subscriptions / Telco CDR) into our CRM and GL. )

    -- SOFTWARE:
    -CRM (ConnectWise Manage) Manages Companies/contacts, Time (timesheets, calendar (sync into outlook), assignments), Sales (opportunities and sales orders), Procurement, Ticketing system (Service Desk/Projects), Finance (Expenses, invoices) Client agreements. Integrates as detailed in further integration section. Setup business workflow. Setup user
    • Quoting tool (Quote Werks) and integration with CRM
    • Client environment monitoring tool (Solarwind/Nable) Integration between monitoring tool and CRM to automate accurate billing

    -- INTEGRATIONS:
    • Wise Sync (integration between CRM and GL)
    • Datagate (integration between telco CDRs and CRM to automate accurate billing)
    • IdSync (integration between vendor CSP subscriptions system and CRM to automate accurate billing)
      .
  • SALES ORDER MANAGEMENT, PROCUREMENT and TELCO PROVISIONING
    -- QUOTING TOOL:
    • Compliance checks to ensure quotes are raised to sync into our CRM
    • Raising quotes that don't fall against Sales team responsibility
    • Ensuring open quotes are processed on a timely manner until won or lost, and that systems are updated

    -- CRM / SALES ORDER:
    • Processing won quotes into CRM Sales Order
    • Ensuring new Sales Orders compliance with requirements (client approval includes contracts, T&C's, rates, goods, services)
    • Making sure quality insurance steps are taken over the whole process until Sales Order is closed.
    • Liaising with any 3rd party involved (client, supplier, internal teams)
    • Ensuring project are correctly raised, setup and allocated to technical team
    • Overseeing the full procurement process (goods ordered, delivered (manage ETAs and comminication) and correctly billed),
    • When required, involved in the service provisionning in liaison with telco end-carriers and technical team+
    • Recording of client agreements in our system
    • Updating all relevant records to ensure
      -- changes are monitored
      -- client records are correct (asset register, renewal dates, agreements)
      -- online platforms show new services (telco history and overage
      .
  • INVOICING AND BILLING
    -- INVOICING:
    • Invoicing client with correct one off charges (projects, goods, labour), recurring charges (recurring subscriptions, plan) as per set agreements, and agreement changes (subscriptions, telco overage)
    • Making sure our 3 invoicing runs per month are completed within due dates (Agreements with/without Overage and Labour)
    • Managing client disputes, and raising credit notes

    -- BILLING:
    • Reviewing supplier one-off bills
    • Reviewing and approving supplier recurring bills
    • Identifying incorrect charing, raising disputes, and obtaining credit notes
      -- GL (Xero) DATA ACCURACY and APPROVAL:
    • Client invoices / credit notes
    • Approved staff member expenses sync from CRM
    • Supplier bills syncd from CRM
    • Supplier recurring bills (scheduled in GL)
    • Review and approval of supplier charges for finance department to proceed with payment
      .
  • HUMAN RESOURCES
    • Staff onboarding/exit coordination
    • Staff leave approval
    • Staff expense approval
    • Management of staff members on the operations team (recruitment, training plan, regular meetings)
      .
  • GENERAL ADMIN and OFFICE
    • Time and Work Management (timesheeting, calendar management, 8x mailboxes, internal CRM assignments
    • Shipping / receiving goods (liaising with building management mailroom, courier, post office account)
    • Handling Visitors and Phone calls
    • Managing general office stationery and amenities
    • Liaison with the Building manager
      .
  • Sales Order Management, Procurement Management and Telco Provisioning
  • Client agreements
  • Supplier Billing and client invoicing
  • HR (on/offboarding ; induction)
  • General administrative and office management
  • PMO
    Continuous improvement on our operations flow using and interfacing quoting tool
    (Quotewerks) ; CRM (ConnectWise) and GL software (Xero)
    bringing Prince2 methodology for our both entities: Scope Logic and Office Phone Systems
  • Project Management for BGC Phone System (26x locations in WA and interstates)
    • Liaised with tech team and client
    • Communication and reporting
    • Budget management,
    • Devices management
    • Project plan (MS PROJECT)
  • Project Management
    (IT / Telco / Unified comunication & Phone Systems projects)
  • Account Management (10 accounts)
    • monthly visit and reporting ; extracting data from montoring tools
    • asset recording and management
    • brought recommendations from technical team
  • Order Management
    • Procurement and supplier billing
    • Team work assignments
    • Agreement setup and impct on invoicing (one off and recurring / Telco usage reporting system)
  • SPIE, an international group of 22,600 people, AVL (Automatic Vehicle Locator System) deptartment (grown to 70 people) is specialised in the design and implementation of bus and trams fleet management solutions for cities.
  • Public tender applications
  • Project Management (PMP framework)
  • PMO
  • Business Analyst
  • In charge of AVL
    • client accounts ($343,000 per year)
    • projects ($3,000,000) and involved in
Detailed Description
  • In charge of following accounts:
    • “Essonne-Albatrans” AVL System Maintenance Project -- (AUD $434,000 annual contract)
    • "Versailles" AVL System Implementation Project -- (AUD $3,000,000 project)
  • Also involved in the main following Projects:
    • “La Rochelle” Passenger Information System Project -- (AUD $100,000/year maintenance contract) - Contract Management, Client Liaison
    • "Orleans" AVL project -- (AUD $4,100,000 project) - Project plan and Suppliers Management
  • Project Integration Management
    • Organise and carry out interventions in accordance with signed contracts,
    • Deal with various problems (delivery delays, over-consumption of GPRS data, …)
    • Organising and participating in project meetings,
  • Project Scope Management
    • Identification of the different interfaces needed to implement
    • Writing customer contract, including our services and their limits
    • Project management according to the customer specification and our technical brief
  • Project Time Management
    • Preparation, monitoring and updating of the project time schedule and milestones.
    • Delivery times management
  • Project Cost Management
    • Financial studies (budget and business proposals elaboration, invoicing strategy)
    • Sizing
    • Creation of the estimated budget and quotes
    • Creation of the payment schedule suggested to the customer
    • Record and control costs imputed on the project (human resources, purchases, business trips,
      …),
    • Estimate and schedule monthly costs until the end of the project,
    • Monthly invoicing estimation and follow up,
    • Establish realised and projected project cash curve from the beginning of the project until its
      end
  • Project Quality Management
    • Respect quality norms and legal requirements
    • Creation of a reporting process
    • Improve department quality process by establishing management tools and templates
    • Writing project quality chart, including project organisation
    • Writing functional specifications, user guides, and list of the functional test cases
    • Test case participation
    • Users training and support,
    • Upgrade identification and evaluation,
    • Guarantee the required deadlines for delivery of documents or software
  • Project Human resources Management
    • Definition of the resources needed on the project
    • Team members' training to then delegate them tasks, and use the FTP website
    • Setting up interventions including team management
    • Meeting, brainstorming and workshop coaching
  • Project Communication Management
    • Technical briefs redaction
    • Keep liaison and relations management with customers, suppliers, subcontractors and
      engineering teams
    • Writing the project contacts directory
    • Establishing and administering an FTP website with shared access to customer and
      subcontractor, to publish monthly reports about system performances
    • Regularly reporting project status to the company head management
    • Architecture and situation modelisation
  • Project Risk Management
    • Risk identification, and evaluation of their costs and probability
  • Project Procurement Management
    • In charge of ordering equipment, monitoring suppliers and respect delivery times
    • Writing subcontractor contract, in relation with our Legal Service
  • The 21 states bordering on the Mediterranean and the European Community have been developing together an original mechanism for environmental regional cooperation within the framework of the United Nations Environment Programme’s Mediterranean Action Plan (UNEP/MAP). The Plan Bleu is one of the stakeholders involved in this cooperation
  • Accounting taks:
    • General accounting
    • Cost accounting
  • Administrative tasks:
    • Document translation
    • Events organisation (workshops involving Mediterranean specialists key speakers)
    • Setting up the graphical charter of the annual report
Detailed Description
  • Northside Community Forum Inc. (now YourSide) is a non for profit organisation involved in the health and care area throughout the Northern Sydney region.
  • Within a team of 4x, I organised a public conference "Charging Towards Our Future". 25x topics, 8x workshops, 3x keynote addresses, involving participation of 25x speakers. 150x attendees (Community members and Service Providers). Tea breaks and entertainments were scheduled.

    I was in charge of Management, IT and Communication tasks.
Detailed Description
  • Management:
    • Global Conference management
    • Planning elaboration and follow up
    • Active participation to progress and information meetings
    • Report to hierarchy
  • IT:
    • Creation of a Microsoft Access database and templates to register, store and consult conference information (eg. registered attendees), mail merge and conference evaluation forms.
    • NCF’s website update with conference information, speakers details, and files to download (eg. registration form, program)
  • Communication:
    • Contact speakers to obtain needed information from them and organise their intervention
    • Merge mail to inform others Communities of the conference project (from the created database)
    • Set up internal documents (database procedures / user’s guide, conference statistics, conference reports)
    • Set up external documents (conference flyers, registration forms, conference program, speakers’ presentation booklets, conference evaluation forms, public conference report)
  • SPIE, an international group of 22,600 people, AVL (Automatic Vehicle Locator System) deptartment (15 people) is specialised in the design and implementation of bus and trams fleet management solutions for cities.
  • Develop responses to calls for bids on public contracts, including administrative information, technical brief, project global network architecture representations, schedules, and budget
  • Assistance in current projects management
  • Access database application set up to register project information
  • Procedure description redaction, included in our quality system management
  • Elaboration of reference sheets on each previous project

Accountant Assistant

Fabre & Associés
June 2003 to September 2003
Apprenticeship
Nice
France
  • Fabre and Associes is a 4 people accounting firm in charge of 500 companies’ general and cost accountancy. They also provide further financial studies and analysis about profitability or financial statement.
    I applied theoretical knowledge acquired over my studies
  • General accounting
  • Costumers financial analysis
Detailed Description
  • Accounting:
    • Data entry
    • Management of bank reconsiliation statements
    • Customers and Suppliers accounts revision
  • Financial analysis
    • Complete analysis of RESULTS (exploitation, financial and exceptional activities ; profitability)
    • Complete analysis of BALANCE SHEETS (immobilisations, outcome, management of debts in shorts and long term)
    • Cash flow determination / computing breakeven / calculation of intermediate balances

Administrative assistant

FERROMONTANE DISTRIBUTION
July 2000 to August 2002
Apprenticeship
Longvic
France
  • Ferromontane Distribution is an electric cables wholesaler with 4 services: administrative, commercial, materials handling service, and accountancy.
  • Involved in Accounting, Sales, and Administration
Detailed Description
  • Accounting tasks:
    • Data entry: purchases, sales, customers, suppliers, cash flow
    • Tax declaration
    • Employee payslips / leave pay elaboration
  • Procurement:
    • Client order recording,
    • Supplier purchase orders
    • Good shipping organisation
    • Client invoicing and payment
    • Supplier payment
  • Commercial and Administrative tasks:
    • Set up excel templates to update our price catalogues
    • Mail merged proposals
    • Cable Bobbins management (follow up and record)
    • Define and enforces clear order process: Respond to tender, negotiation with customers and suppliers, taking and order entry, follow the order preparation and arranging delivery
    • Post sale services
    • Monitoring of claims and litigation
Resume created on DoYouBuzz