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Nadege PLACET

Project / Business Delivery

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Employed
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About Me
I aim to bring my skills and personality to support and grow organisations and people.

With qualifications and experiences in Operations, Project Management, IT and Accounting ;
I enjoy operational and administrative functions of businesses and projects (planning, budgets, team, contracts, processes, billing, procurement, risk, integration and quality).

Caring and highly organised, I am an accountable and result-driven professional focused on delivering quality work within time and budget.


--Resume last update: SEP2022--
Resume created on DoYouBuzz
Experiences
  • Scope Logic is an ICT Consultancy that provides fully Managed Solutions, Support and Consultancy Services (also trades against OPS Network and Office Phone Systems)
    https://scopelogic.com.au/
  • Processes definition, monitoring, reporting and Continual Improvement of the following areas:
    • Internal tools management
    • Business improvement projects
    • Sales Order Management, Procurement Management and Telco Provisioning
    • Client agreements
    • Supplier Billing and Client Invoicing
    • HR (on/offboarding ; induction)
    • General administrative and office management
  • Overseeing day-to-day operational and administrative functions
  • Member of our Leadership team
    Member of our Social Committee
    Fire warden
Detailed Description
  • INTERNAL TOOLS MANAGEMENT and BUSINESS IMPROVEMENT PROJECTS:
    -- MANAGEMENT and IMPROVEMENT:
    • Software and Integration tools management (configuration, update, L1 troubleshooting, Vendor escalation, testing) and improvement (Selected and implemented 3rd party tools to automate operations and billing.
      eg. Enabling data sync from suppliers (O365 subscriptions / Telco CDR) into our CRM and GL. )

    -- SOFTWARE:
    -CRM (ConnectWise Manage) Manages Companies/contacts, Time (timesheets, calendar (sync into outlook), assignments), Sales (opportunities and sales orders), Procurement, Ticketing system (Service Desk/Projects), Finance (Expenses, invoices) Client agreements. Integrates as detailed in further integration section. Setup business workflow. Setup user
    • Quoting tool (Quote Werks) and integration with CRM
    • Client environment monitoring tool (Solarwind/Nable) Integration between monitoring tool and CRM to automate accurate billing

    -- INTEGRATIONS:
    • Wise Sync (integration between CRM and GL)
    • Datagate (integration between telco CDRs and CRM to automate accurate billing)
    • IdSync (integration between vendor CSP subscriptions system and CRM to automate accurate billing)
      .
  • SALES ORDER MANAGEMENT, PROCUREMENT and TELCO PROVISIONING
    -- QUOTING TOOL:
    • Compliance checks to ensure quotes are raised to sync into our CRM
    • Raising quotes that don't fall against Sales team responsibility
    • Ensuring open quotes are processed on a timely manner until won or lost, and that systems are updated

    -- CRM / SALES ORDER:
    • Processing won quotes into CRM Sales Order
    • Ensuring new Sales Orders compliance with requirements (client approval includes contracts, T&C's, rates, goods, services)
    • Making sure quality insurance steps are taken over the whole process until Sales Order is closed.
    • Liaising with any 3rd party involved (client, supplier, internal teams)
    • Ensuring project are correctly raised, setup and allocated to technical team
    • Overseeing the full procurement process (goods ordered, delivered (manage ETAs and comminication) and correctly billed),
    • When required, involved in the service provisionning in liaison with telco end-carriers and technical team+
    • Recording of client agreements in our system
    • Updating all relevant records to ensure
      -- changes are monitored
      -- client records are correct (asset register, renewal dates, agreements)
      -- online platforms show new services (telco history and overage
      .
  • INVOICING AND BILLING
    -- INVOICING:
    • Invoicing client with correct one off charges (projects, goods, labour), recurring charges (recurring subscriptions, plan) as per set agreements, and agreement changes (subscriptions, telco overage)
    • Making sure our 3 invoicing runs per month are completed within due dates (Agreements with/without Overage and Labour)
    • Managing client disputes, and raising credit notes

    -- BILLING:
    • Reviewing supplier one-off bills
    • Reviewing and approving supplier recurring bills
    • Identifying incorrect charing, raising disputes, and obtaining credit notes
      -- GL (Xero) DATA ACCURACY and APPROVAL:
    • Client invoices / credit notes
    • Approved staff member expenses sync from CRM
    • Supplier bills syncd from CRM
    • Supplier recurring bills (scheduled in GL)
    • Review and approval of supplier charges for finance department to proceed with payment
      .
  • HUMAN RESOURCES
    • Staff onboarding/exit coordination
    • Staff leave approval
    • Staff expense approval
    • Management of staff members on the operations team (recruitment, training plan, regular meetings)
      .
  • GENERAL ADMIN and OFFICE
    • Time and Work Management (timesheeting, calendar management, 8x mailboxes, internal CRM assignments
    • Shipping / receiving goods (liaising with building management mailroom, courier, post office account)
    • Handling Visitors and Phone calls
    • Managing general office stationery and amenities
    • Liaison with the Building manager
      .
Resume created on DoYouBuzz