Mounir Ben Rhouma
Technical Solutions Consultant III
HyperConvergence
VMWare
Linux
HPE Products
ProLiant Servers
Technical Solutions Consultant III | HyperConverged Level 2 Simplivity Support
Hewlett-Packard Enterprise
Depuis septembre 2018
- Member of HPE's Real Time Collaboration Center (RTCC) Level 2 HyperConverged "SimpliVity" Team.
- Resolving complex and business critical issues that are reported to me either by partners or our Level 0 and Level 1 Support, or partners
- Remote deploying and installing of HPE's Hyperconverged solution "SimpliVity"
- Collaborating with our Level 3 and R&D teams in order to resolve issues with minimal or non-existant downtime
- Training new hires and new team members.
- Troubleshooting and resolving issues related to Vmware and Hyperconverged products deployment and upgrade operations
- Troubleshooting and resolving issues related to environments that run under VMware, Linux, and Windows
- Gestion des tickets liés aux produits HPE tels que: SimpliVity, StoreVirtual, les serveurs ProLiant, baies 3PAR, StoreOnce, MSA, EVA, etc.
Managing support tickets related to HPE Products such as but not limited to : HPE Simplivity, HPE StoreVirtual, HPE ProLiant Servers, HPE 3PAR Storage, Storeonce, MSA, EVA, and more.
IT Customer Support
Artic Tunisie
Février 2018
à juin 2018
- Technical service provider for Customers
- Installing, monitoring, and maintaining DELL Servers of our clients
- Maintaining the company's I.T environment
Internship - UIB ( L'Union Internationale de Banques )
Union Internationale de Banques
Juillet 2017
à août 2017
- Installing, monitoring and maintaining the I.T environment of the bank
- Installing and managing the bank's software appliances
- Conducting regular health checks in order to anticipate potential issues
- applying security patches, and needed upgrades on servers and users computers.
Internship - Assurance Maghrebia
Assurance Maghrebia
Juillet 2016
à août 2016
- Installing of a clocking-in system
- Installing of a fingerprint access control system
IT Customer Support - SFR
Téléperformance
Juillet 2015
à août 2015
- Remote technical support for end users