Mounir Ben Rhouma
Technical Solutions Consultant III
HyperConvergence
VMWare
Linux
HPE Products
ProLiant Servers
Technical Solutions Consultant III | HyperConverged Level 2 Simplivity Support
Hewlett-Packard Enterprise
Depuis septembre 2018
- Member of HPE's Real Time Collaboration Center (RTCC) Level 2 HyperConverged "SimpliVity" Team.
- Resolving complex and business critical issues that are reported to me either by partners or our Level 0 and Level 1 Support, or partners
- Remote deploying and installing of HPE's Hyperconverged solution "SimpliVity"
- Collaborating with our Level 3 and R&D teams in order to resolve issues with minimal or non-existant downtime
- Training new hires and new team members.
- Troubleshooting and resolving issues related to Vmware and Hyperconverged products deployment and upgrade operations
- Troubleshooting and resolving issues related to environments that run under VMware, Linux, and Windows
- Gestion des tickets liés aux produits HPE tels que: SimpliVity, StoreVirtual, les serveurs ProLiant, baies 3PAR, StoreOnce, MSA, EVA, etc.
Managing support tickets related to HPE Products such as but not limited to : HPE Simplivity, HPE StoreVirtual, HPE ProLiant Servers, HPE 3PAR Storage, Storeonce, MSA, EVA, and more.
IT Customer Support
Artic Tunisie
Février 2018
à juin 2018
- Technical service provider for Customers
- Installing, monitoring, and maintaining DELL Servers of our clients
- Maintaining the company's I.T environment
Internship - UIB ( L'Union Internationale de Banques )
Union Internationale de Banques
Juillet 2017
à août 2017
- Installing, monitoring and maintaining the I.T environment of the bank
- Installing and managing the bank's software appliances
- Conducting regular health checks in order to anticipate potential issues
- applying security patches, and needed upgrades on servers and users computers.
Internship - Assurance Maghrebia
Assurance Maghrebia
Juillet 2016
à août 2016
- Installing of a clocking-in system
- Installing of a fingerprint access control system
IT Customer Support - SFR
Téléperformance
Juillet 2015
à août 2015
- Remote technical support for end users
Advanced Technician's Certificate
Institut de Nouvelles Technologies (INT)
Septembre 2015
à septembre 2017
Advanced Technician's Certificate degree in Networking and Systems Security
Specialized in System Administration and Networks
High School Diploma - Specialty : Mathmetics
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French : Fluent written and spoken
Avancé
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English : Fluent written and spoken
Expert
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Arabic : Native
Expert
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VMWare
Vsan / HyperConvergence/ AdministrationAvancé
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Linux
AdministrationBon niveau
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Windows
AdministrationBon niveau
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HTML 5
Bon niveau
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CSS 3
Bon niveau
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Bootstrap
Bon niveau
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Javascript
Intermédiaire
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Management of members
Expert
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Event Management
10 Years experience in organizing events that host between 1000 and 4000 guest each yearExpert
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Video Editing
Bon niveau
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Audio Editing
Bon niveau
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Adobe Photoshop
Bon niveau
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Adobe Illustrator
Bon niveau
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Word, Excel, Powerpoint, OneNote
Expert
- Sports: Football and Basketball
- Electronic Sports (E-Sports)
- Genre du fantastique
- Guitar and Bass player
- Membre actif de l'association JET ( Japanese Events in Tunisia) dans le domaine de la culture Geek
- Culture Geek
- Culture Asiatique
- High Tech