Marc Hoffmann
First Line Service Desk L1 / L2
38 years old
Driving License
Moutfort (5330) Luxembourg
Professional Status
Employed
Unavailable
About Me
I am a calm, patient and humorous person, I like the contact with people and I know to work independently as well as in a team.
First Line Servicedesk
Telkea
Since October 2021
Full-time
Hamm
Luxembourg
- Ticket Creation & Calldesk
- First and second line ticket resolution
- Customer On Site intervention
- Management of SSL Certificates
- Management of Domain Registry & Domain Name Services
First Line Customer Support Representative
Computer Task Group
August 2018
to September 2021
Full-time
Bertrange
Luxembourg
- Ticket creation
- Calldesk
- First Line ticket resolution
- Handling of multiple ticketing systems:
- Omnitracker
- Service Now
- Jira
- SAP
- Omnitracker
- Presence on customer site for change preparation
Back Office Dispatching
Eltrona Interdiffusion S.A.
July 2017
to December 2017
- Back Office Dispatching
- Fixing appointments with clients
- Planing of routes for technicians
- Ticketing system
Administrative employee
Garage Auto-Ecole Bertrand
June 2016
to October 2016
- Phone
- Customer reception
Call Center Employee
Bummelbus
February 2014
to January 2016
- Working at a bus operator call center.
- Dispatching bus drivers.
- Receiving and transmitting requests by phone.
- Customer Interaction.
- Planification of routes.
- Service Desk functions.
- Supervising and training of new staff.
- Novus RT software skills.
- Shift Work
Internship
Luther Law Firm
April 2013
to September 2013
- Archiving of files
- Scanning and saving of documents
- Managing the library
- Organisation of conferences and events
- Replacement of receptionist during lunch break and holidays
- Sending of mail (DHL, special services, registered letters)
- Ordering of documentation with the Luxembourg Register of Commerce and companies
- Technical issues (printer maintenance, assisting IT service with cabling on setting-up of new workplace)
- Supporting secretaries (inter alia copies, finalising and binding of documents, etc.)
Employee
Centre Pénitentiaire Luxembourg
June 2012
to March 2013
Schrassig
Luxembourg
- Logistics
- Stocking
- Orders
Administrative employee
Administration de l'Environnement Luxembourg
April 2012
to December 2012
Luxembourg
Luxembourg
- Applications treatment "Prime Car-e"
- Call-Center (Level 2)
Secretary
Notary Office - DOERNER
August 2009
to October 2009
Bettembourg
Luxembourg
- Secretary tasks
- Mailing
- Archive
- Front Office