Johanna Champeaux

CV réalisé sur DoYouBuzz

Expériences

Business Context
Supported AISIN Europe in delivering customer-centric and digital transformation initiatives across multiple European markets. Working with cross-functional teams, I helped structure projects, improve customer understanding and standardize processes supporting business growth and operational efficiency.
Scope & Responsibilities
Managed cross-functional projects involving Marketing, Sales, Product and international stakeholders.
Gathered and translated business requirements into actionable project deliverables.
Led customer segmentation and persona initiatives supporting strategic decision-making.
Coordinated European product launches and go-to-market initiatives.
Standardized project documentation, communication and best practices across markets.
Facilitated collaboration between internal teams, distributors and external partners.
Monitored project priorities, timelines and deliverables.
Key Contributions & Impact
Implemented customer segmentation frameworks adopted across multiple European markets.
Improved collaboration through standardized documentation and project governance.
Supported data-driven decision-making by delivering customer insights and market analyses.
Contributed to scalable project delivery across international teams.
Core Skills
Project Management • Business Analysis • Stakeholder Management • Requirements Gathering • Process Improvement • Customer Insights • Cross-functional Collaboration • Product Launch • Documentation • Change Management
Tools & Technologies
Microsoft 365 • Excel • PowerPoint • Canva • AI Tools (ChatGPT, Copilot) • CMS (Wordpress) • Mind mapping tool • Project tool (Miro) • Email tool (Sarbacane) • ERP

Business Context

Contributed to PSA Finance's digital transformation by delivering customer-centric digital initiatives designed to modernize the digital ecosystem, improve customer experience and strengthen customer loyalty. Acting as the bridge between business teams, IT and external partners, I coordinated projects that combined technology implementation with customer experience optimisation.
Digital Transformation

Coordinated CRM transformation and CMS migration projects.
Managed website evolution and digital platform implementation.
Gathered business requirements and translated them into functional specifications.
Coordinated UAT and deployment.
Managed agencies and software vendors.

Customer Experience & Loyalty

Designed customer engagement initiatives across digital touchpoints.
Improved customer journeys using behavioural insights and analytics.
Led customer loyalty initiatives aligned with business objectives.
Used customer feedback and performance metrics to continuously improve digital experiences.
Collaborated with marketing and business teams to increase customer engagement and retention.

Key Contributions & Impact

Helped modernize PSA Finance's digital ecosystem through CRM and CMS transformation initiatives.
Improved customer engagement and loyalty by optimising digital customer journeys.
Strengthened collaboration between business and technical teams throughout project delivery.
Increased the consistency of digital customer experiences across multiple channels.
Delivered digital solutions balancing customer needs, business objectives and technical feasibility.

Business Context

Supported the evolution of SFR's digital ecosystem by coordinating web projects designed to improve customer experience, digital performance and online engagement. Working with internal stakeholders and external agencies, I contributed to the continuous optimisation of customer-facing digital platforms.

Scope & Responsibilities

Coordinated website evolution projects across multiple digital platforms.

Gathered business needs and coordinated project delivery with internal teams and external agencies.

Managed website content lifecycle and CMS administration.

Contributed to SEO optimisation and digital performance initiatives.

Coordinated digital campaigns across web channels.

Monitored website performance and user behaviour to support continuous improvement.

Ensured consistency across digital touchpoints and customer journeys.

Key Contributions & Impact

Contributed to the continuous improvement of SFR's digital ecosystem and online customer experience.

Improved collaboration between business teams and digital partners throughout project delivery.

Supported optimisation of website performance and customer engagement through data-driven recommendations.

Helped deliver digital initiatives while ensuring quality, consistency and timely execution.

Core Skills

Digital Project Management • Stakeholder Management • Website Management • Business Coordination • CMS Administration • Digital Performance • SEO • Customer Journey • Web Analytics • Cross-functional Collaboration • Process Improvement

Tools & Technologies

Google Analytics • Google Search Console • CMS • Microsoft 365 • Excel • PowerPoint • HTML • Email Marketing Tools

Methodologies

Project Coordination • Business Analysis • Digital Optimisation • Customer Experience • Content Management • SEO Strategy • Performance Monitoring • Continuous Improvement • Stakeholder Communication

Business Context
Advised public and private organizations on digital transformation initiatives to strengthen their online presence, customer engagement and communication strategies. Coordinated multidisciplinary projects from business discovery to delivery.
Scope & Responsibilities
• Analysed customer needs and translated business objectives into digital solutions.
• Managed end-to-end digital projects involving websites, SEO, social media and communication.
• Prepared public tenders and strategic proposals.
• Coordinated agencies, client stakeholders and multidisciplinary teams.
• Expanded my role to lead communication, video and event projects.
• Managed and coached a Community Manager.
Key Contributions & Impact
• Delivered digital projects for organizations including MEDEF, CCI Paris Export, CHAM and NCRI.
• Strengthened client relationships through strategic consulting and tailored digital solutions.
• Expanded the agency's project portfolio beyond digital marketing to communication, video and event management.
Core Skills: Project Management • Business Analysis • Stakeholder Management • Digital Strategy • Team Leadership • Customer Consulting • Business Development
Tools: HubSpot • SEMrush • Hotjar • Sprout Social • CMS • Email Marketing Platforms • Google Workspace • Microsoft 365
Methodologies: Project Delivery • Discovery Workshops • Customer Journey

Business Context
Supported the organization's digital communication strategy by coordinating projects that enhanced online visibility, employee engagement and brand awareness while completing a Master's degree in Communication Consulting.
Scope & Responsibilities
• Coordinated digital communication projects across websites, social media and online reputation.
• Managed website content, quality assurance and user experience improvements.
• Organized internal and external corporate events.
• Produced internal communication materials to support employee engagement.
• Monitored market trends and digital performance to support strategic decisions.
Key Contributions & Impact
• Contributed to the successful delivery of digital communication and branding initiatives.
• Strengthened online engagement through coordinated digital and social media projects.
• Developed strong project coordination and stakeholder communication skills in a fast-paced environment.
Core Skills: Project Coordination • Digital Communication • Website Management • Stakeholder Communication • Event Management • Market Analysis
Tools: CMS • Social Media Platforms • Google Workspace • Microsoft 365
Methodologies: Project Coordination • Content Management • Quality Assurance • Continuous Improvement

Business Context
Supported Ricoh's communication and corporate branding initiatives by coordinating internal communication, events and partnership activities while completing a Bachelor's degree in Communication & Marketing. This experience laid the foundations of my project coordination and stakeholder management skills.
Scope & Responsibilities
• Coordinated internal and external communication across the intranet, website and corporate newsletters.
• Planned and delivered corporate events, trade shows and sponsorship initiatives.
• Managed promotional materials, merchandising, budgets and supplier coordination.
• Developed partnerships and coordinated CSR initiatives.
• Collaborated with internal stakeholders and external vendors to ensure smooth project delivery.
Key Contributions & Impact
• Contributed to the successful delivery of communication and corporate event projects.
• Built strong stakeholder coordination and supplier management skills.
• Developed a structured approach to project planning, communication and execution.
Core Skills: Project Coordination • Stakeholder Management • Event Management • Internal Communication • Budget Management • Supplier Management • Partnership Development
Tools: Microsoft 365 • CMS • Intranet • Microsoft Office
Methodologies: Project Coordination • Event Planning • Stakeholder Communication • Budget Monitoring • Cross-functional Collaboration

Business Context
Supported day-to-day business operations while developing strong organizational, coordination and stakeholder management skills in a small business environment.
Scope & Responsibilities
• Coordinated administrative, financial and operational activities to support business performance.
• Assisted with budgeting, resource planning and financial monitoring.
• Coordinated HR administration, scheduling and internal organisation.
• Managed relationships with customers, suppliers and external partners.
• Planned commercial events for key clients, including SNCF and local cultural organisations.
Key Contributions & Impact
• Contributed to efficient business operations through structured coordination and planning.
• Developed strong organisational, stakeholder management and event coordination skills.
• Built solid foundations in project support, budget monitoring and operational management.
Core Skills: Project Coordination • Budget Monitoring • Stakeholder Management • Supplier Management • Event Coordination • Business Administration
Tools: Microsoft Office
Methodologies: Planning • Coordination • Budget Management • Operational Support

Business Context
Supported the daily operations of a law firm while developing strong organizational skills, client service and attention to detail in a highly regulated environment.
Scope & Responsibilities
• Welcomed and assisted clients, ensuring a professional and high-quality service experience.
• Managed schedules and appointments to support daily operations.
• Drafted legal documents and formal correspondence in compliance with legal standards.
• Supported administrative processes and document management.
Key Contributions & Impact
• Contributed to the smooth coordination of day-to-day legal operations.
• Developed strong organisational skills, accuracy and professionalism.
• Built a solid foundation in client service, document management and operational support.
Core Skills: Administrative Coordination • Client Relationship Management • Document Management • Planning • Organisation • Attention to Detail
Tools: Microsoft Office
Methodologies: Planning • Documentation • Client Service • Operational Support

Formations

Conseil en Communication

En savoir +

Conseil en communication

En savoir +

Marketing & Communication

En savoir +

Assistante de Gestion de PME-PMI

En savoir +

Compétences

Communication

Avancé
Marketing

Avancé
Gestion de projet

Expert
Digital Strategy

Expert

Français

Expert
Anglais

Avancé
Espagnol

Notions

Centres d'intérêt

Théâtre
Expositions photos
Danse
Concerts
Création de terrariums

Visites monuments
Citytrip
Randonnée
Nature & Paysages

Rugby
Tennis
Fitness
Badminton
Course à pieds
Randonnée

Votre navigateur est obsolète !

Chef de projet

Project Manager | Business Transformation Consultant

Digital Transformation & Customer Experience Project Manager

Digital Project Coordinator

Digital Manager

Marketing & Communication Project Manager

Communication Assistant | Project & Event Coordination

Administrative Assistant

Legal Administrative Assistant

PRINCE2

Google Analytics Advanced

Master 2

Groupe Inseec

Master 1

Groupe Inseec

Bachelor

Groupe Inseec

Brevet de Technicien Supérieur

Rise Paris Ouest

Gestion de projet

Langues

Arts

Voyages

Sport