Supported the evolution of SFR's digital ecosystem by coordinating web projects designed to improve customer experience, digital performance and online engagement. Working with internal stakeholders and external agencies, I contributed to the continuous optimisation of customer-facing digital platforms.
Scope & Responsibilities
Coordinated website evolution projects across multiple digital platforms.
Gathered business needs and coordinated project delivery with internal teams and external agencies.
Managed website content lifecycle and CMS administration.
Contributed to SEO optimisation and digital performance initiatives.
Coordinated digital campaigns across web channels.
Monitored website performance and user behaviour to support continuous improvement.
Ensured consistency across digital touchpoints and customer journeys.
Key Contributions & Impact
Contributed to the continuous improvement of SFR's digital ecosystem and online customer experience.
Improved collaboration between business teams and digital partners throughout project delivery.
Supported optimisation of website performance and customer engagement through data-driven recommendations.
Helped deliver digital initiatives while ensuring quality, consistency and timely execution.
Core Skills
Digital Project Management • Stakeholder Management • Website Management • Business Coordination • CMS Administration • Digital Performance • SEO • Customer Journey • Web Analytics • Cross-functional Collaboration • Process Improvement
Tools & Technologies
Google Analytics • Google Search Console • CMS • Microsoft 365 • Excel • PowerPoint • HTML • Email Marketing Tools
Methodologies
Project Coordination • Business Analysis • Digital Optimisation • Customer Experience • Content Management • SEO Strategy • Performance Monitoring • Continuous Improvement • Stakeholder Communication
