Expériences — Guillaume Lormier

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Experiences

Built automation scripts in Python to streamline repetitive IT tasks (log parsing, data extraction, API interaction).
Developed Power BI dashboards from the ground up: data modeling, metrics (DAX), and cross-platform deployment.
Performed network diagnostics with Wireshark to resolve issues related to LAN performance and VoIP traffic.
Engaged in a structured technical architect training program: application of patterns, architecture principles, and project delivery methodologies.
Integrated AI tools to speed up scripting and technical solution design, while maintaining control and accuracy.
Managed user access and permissions for various tools, including Microsoft Teams, ensuring the implementation and compliance with access and authorization policies. Maintained security best practices and organizational requirements for access management.

Designed and developed IT tools to support and enhance business operations.
Participated in working groups and project committees, supporting change management and contributing to project success.
Managed technical documentation: including reference documents, operational guides, schematics, and technical specifications.
Identified new tool requirements and implemented chosen solutions to meet evolving business needs.
Drove continuous improvement in applications used by operational teams, support staff, and management, optimizing both IT processes and business workflows.
Administered technical, IT, web, and telephony solutions, ensuring installation, maintenance, and troubleshooting while adhering to Group security and coherence standards.

Developed and maintained the corporate intranet, centralizing business procedures, company updates, and key events.
Ensured regular updates and accurate information by maintaining and expanding the intranet's functionalities.
Integrated data from support functions and Operations Management to provide up-to-date, comprehensive resources for employees.
Collaborated cross-functionally with the IT Department to ensure the intranet aligned with technical standards and requirements.
Coordinated with key stakeholders connected to intranet content, ensuring timely and relevant updates.
Worked with multiple departments, including Training, Coaching, and management, to support interdepartmental communication and knowledge sharing.
Supported onboarding by collaborating with the training team to ensure new employees were familiar with and actively used the intranet.
Proposed new tools and functionalities to improve intranet usability and value for all staff.

Detailed Description

Création de script automatisant la remontée d’information liées aux suivis de chiffres

Addressed customer inquiries through inbound calls, assisting with renewable and amortizable product sales.

Guillaume Lormier