Guillaume Lormier
IT Support Specialist
Project Management
IT Support
Content Management
39 years old
Driving License
Lille (59000) France
Professional Status
Employed
Just looking around
About Me
Multiskilled IT Support Specialist with a strong focus on automation, business intelligence, and endpoint security.
Experienced in Python scripting, Power BI dashboards, and AI-assisted development.
Currently expanding into architecture and design patterns through internal training, with a mindset focused on continuous improvement and cross-functional impact.
Experienced in Python scripting, Power BI dashboards, and AI-assisted development.
Currently expanding into architecture and design patterns through internal training, with a mindset focused on continuous improvement and cross-functional impact.
IT Support Specialist
Accenture Post Trade Processing
Since November 2024
- Built automation scripts in Python to streamline repetitive IT tasks (log parsing, data extraction, API interaction).
- Developed Power BI dashboards from the ground up: data modeling, metrics (DAX), and cross-platform deployment.
- Performed network diagnostics with Wireshark to resolve issues related to LAN performance and VoIP traffic.
- Engaged in a structured technical architect training program: application of patterns, architecture principles, and project delivery methodologies.
- Integrated AI tools to speed up scripting and technical solution design, while maintaining control and accuracy.
- Managed user access and permissions for various tools, including Microsoft Teams, ensuring the implementation and compliance with access and authorization policies. Maintained security best practices and organizational requirements for access management.
IT Support Specialist
Argence Développement
September 2017
to November 2024
- Designed and developed IT tools to support and enhance business operations.
- Participated in working groups and project committees, supporting change management and contributing to project success.
- Managed technical documentation: including reference documents, operational guides, schematics, and technical specifications.
- Identified new tool requirements and implemented chosen solutions to meet evolving business needs.
- Drove continuous improvement in applications used by operational teams, support staff, and management, optimizing both IT processes and business workflows.
- Administered technical, IT, web, and telephony solutions, ensuring installation, maintenance, and troubleshooting while adhering to Group security and coherence standards.
Intranet Administrator
Argence Développement
October 2012
to November 2024
Full-time
Roubaix
France
- Developed and maintained the corporate intranet, centralizing business procedures, company updates, and key events.
- Ensured regular updates and accurate information by maintaining and expanding the intranet's functionalities.
- Integrated data from support functions and Operations Management to provide up-to-date, comprehensive resources for employees.
- Collaborated cross-functionally with the IT Department to ensure the intranet aligned with technical standards and requirements.
- Coordinated with key stakeholders connected to intranet content, ensuring timely and relevant updates.
- Worked with multiple departments, including Training, Coaching, and management, to support interdepartmental communication and knowledge sharing.
- Supported onboarding by collaborating with the training team to ensure new employees were familiar with and actively used the intranet.
- Proposed new tools and functionalities to improve intranet usability and value for all staff.
Sales Advisor
Argence Développement
January 2008
to September 2017
Full-time
Roubaix
France
- Addressed customer inquiries through inbound calls, assisting with renewable and amortizable product sales.
Achieved the FY25 IS Advocate certification, demonstrating a comprehensive understanding of information security principles and best practices.
This certification emphasizes the importance of data protection, risk management, and compliance with security policies. It equips me with the skills to promote a culture of security within organizations and effectively respond to security incidents, ensuring the safeguarding of sensitive information and adherence to regulatory requirements.
This certification emphasizes the importance of data protection, risk management, and compliance with security policies. It equips me with the skills to promote a culture of security within organizations and effectively respond to security incidents, ensuring the safeguarding of sensitive information and adherence to regulatory requirements.
Focused on designing tools and solutions to process and analyze large volumes of data. After completing this program, I am capable of:
Learn more
- Developing a technical architecture for data management.
- Deploying data analysis solutions with integrated artificial intelligence.
This course provides essential skills for managing information system projects, covering scheduling, cost control, and quality standards. Key competencies include:
- Structuring a project lifecycle by components.
Managing project indicators to make outsourcing decisions.
- Estimating project workload and organizing the project timeline.
- Monitoring project budgets through dashboards.
- Assessing team management style and developing communication plans.
- Identifying and addressing project risks.
Sciences et Technologies du Tertiaire
Skills
IT Support & System Administration
-
Technical support (hardware, software, network)
Advanced
-
Troubleshooting & installation (Windows 10/11)
Advanced
-
IT documentation (guides, diagrams, specs)
Advanced
-
Endpoint security (BitLocker, Defender, MFA)
Good
-
Microsoft 365 (Outlook, Teams, SharePoint)
Intermediate
-
Intune, workstation policies (basic exposure)
Intermediate
Automation & Scripting
-
Python scripting (log parsing, API, CSV, automation)
Good
-
PowerShell
Intermediate
-
Power Automate (cloud flows)
Good
-
AI-assisted development
Good
Data & Business Intelligence
-
Power BI (report creation, visuals, filters)
Advanced
-
DAX (measures, KPIs)
Good
-
Power Query (M language)
Intermediate
-
Data modeling and transformation
Good
-
Excel (advanced formulas, pivot tables)
Advanced
Networking & Diagnostics
-
Wireshark (VoIP, TCP/UDP packet inspection)
Notions
-
IntermediateNetwork basics (IP, DNS, DHCP, NAT)
Notions
Architecture & Project Methodologies
-
Project coordination (cross-functional)
Good
-
Change management support
Advanced
-
IT Project lifecycle understanding
Good
-
Clean architecture, design patterns (in training)
Intermediate
Web & Development Languages
-
Python
Good
-
HTML
Intermediate
-
PHP
Notions
Languages
-
English
Advanced
Soft Skills
-
Autonomy
Expert
-
Critical thinking
Advanced
-
Adaptability
Advanced
-
Team Collaboration
Good
-
Customer Satisfaction
Advanced
-
Content / Knowledge Management
Advanced
- Reading: Humor and geek culture comics
- Current Affairs: Technology and news journals
- Bodybuilding
- Exploring new tech and innovations
- Cinema, dining out, video games
