Gregory Dumont

About Me

Professional, dependable and innovative leader with 15-years, extensive in-depth experience in the IT industry coupled with a strong vertical knowledge of the reverse logistics and after-market service domain. Strong technical, interpersonal and hands on skills and project management capability. Proven ability to identify and adapt to technical and organisational change within diverse and challenging environments whilst successfully managing the implementation of solutions within each client’s environment.

A natural ability to deliver high sales figures and exceptionally high levels of technical insight and direction to in-house and external teams, driving business development and growth, over-exceeding all operational targets and dramatically increasing turnover and profit margins.

Domains:

• Telecommunications
• Reverse Logistics
• Service & Care
• Mobile Devices
• Web Design
• Web Project Management
• Front-end Development (UI / UX)
• Mobile Apps (Android, iOS, WP8, BB10)
• Global IT Delivery and Data Center Operations
• IT Infrastructure Design and Implementation
• Technology and Business Alignment
• Productisation, Marketing & Branding

Resume created on DoYouBuzz

Experiences

Data Protection Officer
Information Security Officer

Responsible for the technical infrastructure & security
Working closely with the team of Java developers and the SOA team in Lille (France)
Responsible for the R&D, UX and UI design and development (web and mobile apps)
Imagining new concepts of service and care
Leading strategic relationships with technology partners
Responsible for the technical roadmap of the platform and the development of its ecosystem

Founder and CEO of web startup OpenLemon - digital marketing agency, SEO/SMO, digital strategy consulting, mobile apps.

Development of innovation in care and repair through mobile diagnostics (test library, knowledgebase, SOA framework). Used by warehouse repair and service centres for QA (quality assurance) and QC (quality control), as well as unit testing in screening and triage prior to repair. Variants of the app created for self-service (OSGC), in-store device diagnostics (USB tethered) and call centre (OTA remote diagnostics). Development of the roadmap and advanced "device health-check" features, as well as automated correlations and resolutions.

Also heavily involved in sales and project management for a number of high-profile clients in the TMT sector (Technology, Media & Telecoms), for example: O2/Telefonica, Bell Canada, Rogers, EE, SFR, Orange, Nokia, BlackBerry, Sony, Asurion, etc.
GlobalCare IDT, an innovative front-end solution for mobile device diagnostics and troubleshooting, available for retail stores, call centres and self-service (web, kiosk, app);
GlobalCare AMS, a front-office and back-office solution that manages multi-channel repairs and returns, and connects the various partners involved in the reverse logistics supply chain (OEMs, MNOs, repair centres, logistic hubs/warehouses, screening centres, courier companies, etc.)
Organising and overseeing the design and development of a range of strategic Digital & eService software products and services, including:

As a director of consultancy firm Aston Project Ltd, my role was to advise companies on how to apply technology in key areas that can improve business performance and agility. As a business, we focused on the small and midsize enterprise market. We helped businesses achieve greater and faster returns for their IT investments, by effectively selecting and applying technologies such as Open Source Software (OSS) and Cloud Computing. Some areas where we helped customers achieve great ROI are: CMS platforms, online ticket systems and help-desks, EDM systems (electronic document management), infrastructure design, networking and security, IP phone systems.

Monitor service level agreements (SLA)
Implement effective strategies to improve IT service delivery and customer satisfaction
Interface with partners and contractors to develop and maintain IT operations
Drive critical business process improvements
Design innovative solutions to enhance the value proposition and drive customer loyalty
Organise and oversee strategic projects to streamline processes and reduce costs
Manage 15 (direct and indirect) professionals with budget responsibilities of up to £3m annually
Role summary:
I also lead and project managed customer development projects, bringing direct revenue streams into the IT operation. Projects ranged from web booking platforms and reporting tools, to call centre solutions, logistics hub screening and triage (DOA/ELF) and other business applications. Customers were, for example, Kuehne+Nagel, T-Mobile, Sony Ericsson, LG, Motorola...
Responsible for the overall IT organisation and Enterprise Architecture, I developed the IT strategy according to the critical requirements of the Business. I directed and oversaw all IT resource planning, budgeting and operational initiatives, including ERP/WMS, web platforms, partner system interfaces and infrastructure (network, servers, security, datacenter operations).

During that time I also took part in the infrastructure overhaul, redesigning networks and systems to improve efficiency and facilitate communication within the business. I managed the implementation of the group's Intranet and its email solution platform, as well as several security systems. I also supervised and managed the creation of the first e-commerce website for the company.
Working at the French head office of this electronics company, I was in charge of the marketing and communication department. I supervised the creation of marketing material, including the company's logo and design & brand guidelines. I was also in charge of preparing tender documents for major clients, including mobile phone carriers and handset vendors (e.g. Orange, Motorola, Siemens, Bouygues Telecom, SFR).

After graduating from University, I was hired to establish the UK subsidiary for a French electronic service and repair company. I was part of the team that put the business plan together, then went on to select the premises, organise the start-up business operations and hire the first employees. Everything had to be done, which was both exciting and challenging. Production started in January 1997 after 6 months of intense preparation. After just 2 years, the new business was already employing 45 members of staff and growing very fast. It now employs in excess of 1,000 people with several branches and factories located in UK, Ireland and Canada.

Education

Management & International Commerce (MCI)

Business and Commerce

Skills

Network Security
Service Delivery
E-commerce
Data Center
Business Analysis
Leadership
Website Redesign
Account Management
Web Development
Web Project Management
Telecommunications
Software Project Management
SEO
Security
Website Promotion
Business Process Improvement
IT Service Management
Change Management
IT Management
Enterprise Software
Mobile Devices
Web Strategy
VoIP
Project Planning
Web Design
Business Development
Management
Strategy
ERP
Start-ups
Business Strategy
CMS
Web Services
SaaS
IT Operations
Information Technology
Team Management
Vendor Management
Cloud Computing
Software Development
Product Management
Networking
Project Management
Outsourcing
IT Strategy

English
French

Interests

Digital Transformation
SEO
Social Media
Digital Marketing
Open Source Software
Information Security
ISO27K
ITSC & ITSM
IPBX
Confluence
Jira
WordPress
Kayako
Magento
Java
JEE
HTML
CSS
Web Design
Usability
UX
UI
Customer Experience
Touchpoint Mapping
Mobile Development
Android
iOS
WindowsPhone
Diagnostics
GCM
Google App Engine
Amazon AWS
Datacenter
Hosting
Cloud
Architecture
Infrastructure
Security
Virtualisation
Red Hat
Oracle

Votre navigateur est obsolète !

DPO / CISO

DPO - RSSI

Head of Digital

Founder & CEO

Director of IT R&D

Head of eService

Founder & CTO

IT Manager

Sales & Marketing Manager

Project Manager

Master's degree

Université de Valenciennes et du Hainaut-Cambrésis

Bachelor's degree

Université du Littoral Côte d'Opale

Autres

Langues

Autres