Professional, dependable and innovative leader with 15-years, extensive in-depth experience in the IT industry coupled with a strong vertical knowledge of the reverse logistics and after-market service domain. Strong technical, interpersonal and hands on skills and project management capability. Proven ability to identify and adapt to technical and organisational change within diverse and challenging environments whilst successfully managing the implementation of solutions within each client’s environment.
A natural ability to deliver high sales figures and exceptionally high levels of technical insight and direction to in-house and external teams, driving business development and growth, over-exceeding all operational targets and dramatically increasing turnover and profit margins.
Domains:
• Telecommunications • Reverse Logistics • Service & Care • Mobile Devices • Web Design • Web Project Management • Front-end Development (UI / UX) • Mobile Apps (Android, iOS, WP8, BB10) • Global IT Delivery and Data Center Operations • IT Infrastructure Design and Implementation • Technology and Business Alignment • Productisation, Marketing & Branding
Development of innovation in care and repair through mobile diagnostics (test library, knowledgebase, SOA framework). Used by warehouse repair and service centres for QA (quality assurance) and QC (quality control), as well as unit testing in screening and triage prior to repair. Variants of the app created for self-service (OSGC), in-store device diagnostics (USB tethered) and call centre (OTA remote diagnostics). Development of the roadmap and advanced "device health-check" features, as well as automated correlations and resolutions.
