Experience — Bermy Pokoati

Service orientated with a strong focus on excellence. I work to achieve results through excellent communication skills, the development and execution of sound planning and organisation, and by forming strong trusting relationships with stakeholders, colleagues and staff.

A self motivated adaptive professional, I bring leadership, energy and team focus to the workplace.

Strengths:

strong process management, analytical, planning, financial management and organisational skills
proven relationship management skills
innovation and experience as a change agent
proven leadership ability and performance management skills
the ability to develop and foster sound customer relationships and build strong teams.

For more information about my experience and skills please visit www.bermy-pokoati.com

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Experiences

Responsible for ensuring the smooth operations of the Emergency Housing Response Team, as well as leading the delivery of the business readiness work stream to support the cross agency Emergency Housing Response team to deliver an additional 1400 new emergency housing places across New Zealand.

Responsible for providing programme management oversight and support to the Auckland Housing Response Team including reporting to external stakeholders.

Led a team of professionals accountable for business analysis and design, project management, system development, system testing and business intelligence to implement fit-for-purpose business solutions across people, process, and technology.

A key strategic role accountable for supporting the Tenancy Services Leadership Team to embed Transformation One systems and service delivery model
Work collaboratively across the organisation to mobilise resources to improve systems and implement missing enablers which will contribute to positive customer outcomes

Assisted with the transition of the T1 service model and solutions post programme closure

Successfully led a multi-disciplinary team responsible for designing and building a new social housing system (Northgate Housing) in Housing New Zealand Corporation

Led the Business Expert team to ensure outputs were delivered of a high quality and completed in a timely manner
Provided expertise on Customer Delivery policies, processes and practices using own knowledge and contacts in the business
Worked collaboratively with the other ETP work streams and wider Corporation project teams to ensure the work stream design and configuration activities are aligned with the overall business solution
Worked closely with the Northgate consultants to ensure the solution design and configuration is within the bounds of the systems capabilities

Provided expertise on Customer Delivery policies, processes and practices using own knowledge and contacts in the business
Facilitated and participated in workshops to define HNZC future business processes and ensure vendor solutions would enable future processes
Contributed to the development of future business process documents and vendor solution documents

Provided lead technical advice, project management and/or resourcing for budgeting, strategic and annual planning and priority setting activities
Managed the development of plans, procedures, processes and tools for the implementation and monitoring of operational policies

Provided information on Operational business processes and practices to ETP conceptual design team, using own knowledge and contacts in the business
Gathered information, undertook qualitative analysis, developed designs and identified enablers and constraints for each design area

Provided analysis and interpretation of performance to Chief Operating Officer and Directors of Operations
Led the overall planning and reporting across the Operations Group within HNZC frameworks
Provided skills, expertise and leadership to support service delivery design and improvement activities, including continuous improvement, across the Operations Group
Provided project management, co-ordination and functional service delivery expertise for initiatives across the Operations Group

Provided appropriate ways for people to access HNZC’s housing services, accurately assess their housing need and provided access to appropriate housing solutions or housing related services

Provided a case management approach to the assessment of housing needs (Social Allocation/Suitable Homes) and implemented and maintained income-related rent practice
Maximised the efficiency of tenancy and property management in order to provide service growth within fiscal and business constraints

Led the development of strategies, tactics, agreed initiatives and associated projects to achieve key Operations Group priorities
Led Operations group planning and development of group business plan
Provided strategic advice and challenged strategic thinking within the Operations group to improve the focus and targeting of planned responses

Managed national Housing Services initiatives
Built “All of Government” strategic relationship and networks
Worked collaboratively with other business units to develop integrated HNZC responses
Provided advice to Regional Managers and assisted them with business planning, and regional initiatives

Provided appropriate ways for people to access HNZC’s housing services, accurately assess their housing need and provide access to appropriate housing solutions or housing related services

Coached, guided and provided support resources to managers in the implementation of sound people management practices
Developed and maintained effective HR policies, procedures and systems
Provided management information and analysis on people related success indicators
Managed the payroll function
Managed people-related issues and provided advice and support to senior managers
Developed and implemented training and development programmes

Enhanced the HR management of HNZ by providing coaching, guidance and support resources to Area, Region and Corporate Managers in the implementation of sound people management practices
Developed and maintained effective HR policies, procedures and systems
Provided management information and analysis on people related success indicators e.g. remuneration, absenteeism, turnover, etc
Managed the payroll function to ensure employees are paid in a timely and accurate manner

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Bermy Pokoati

Bermy Pokoati's Online Resume

Business Readiness & Operations Manager

Programme Manager, Auckland Housing Response

Manager Business Solutions

Project Manager, Tenancy Services Solutions

T1 Business Stabilisation Solution Lead

ETP Business Delivery Lead - Customer

ETP Customer Delivery Business Expert Lead

ETP Customer Delivery Subject Matter Expert

Senior Advisor Planning & Design

ETP Senior Subject Matter Expert

Acting Manager Operations Support

Acting Regional Manager West & North Auckland

Acting General Manager Housing Services

Business Manager Strategic Initiatives

Housing Initiatives Project Manager

Acting Area Manager Southern

Human Resource Manager

Manager HR Operations

HR Consultant

HR Advisor

Payroll/Personnel Assistant