Service orientated with a strong focus on excellence. I work to achieve results through excellent communication skills, the development and execution of sound planning and organisation, and by forming strong trusting relationships with stakeholders, colleagues and staff.
A self motivated adaptive professional, I bring leadership, energy and team focus to the workplace.
Strengths:
strong process management, analytical, planning, financial management and organisational skills
proven relationship management skills
innovation and experience as a change agent
proven leadership ability and performance management skills
the ability to develop and foster sound customer relationships and build strong teams.
For more information about my experience and skills please visit www.bermy-pokoati.com
Responsible for ensuring the smooth operations of the Emergency Housing Response Team, as well as leading the delivery of the business readiness work stream to support the cross agency Emergency Housing Response team to deliver an additional 1400 new emergency housing places across New Zealand.
Responsible for providing programme management oversight and support to the Auckland Housing Response Team including reporting to external stakeholders.
Led a team of professionals accountable for business analysis and design, project management, system development, system testing and business intelligence to implement fit-for-purpose business solutions across people, process, and technology.
A key strategic role accountable for supporting the Tenancy Services Leadership Team to embed Transformation One systems and service delivery model
Work collaboratively across the organisation to mobilise resources to improve systems and implement missing enablers which will contribute to positive customer outcomes
Successfully led a multi-disciplinary team responsible for designing and building a new social housing system (Northgate Housing) in Housing New Zealand Corporation
Provided analysis and interpretation of performance to Chief Operating Officer and Directors of Operations
Led the overall planning and reporting across the Operations Group within HNZC frameworks
Provided skills, expertise and leadership to support service delivery design and improvement activities, including continuous improvement, across the Operations Group
Provided project management, co-ordination and functional service delivery expertise for initiatives across the Operations Group
Provided appropriate ways for people to access HNZC’s housing services, accurately assess their housing need and provided access to appropriate housing solutions or housing related services
Provided a case management approach to the assessment of housing needs (Social Allocation/Suitable Homes) and implemented and maintained income-related rent practice
Maximised the efficiency of tenancy and property management in order to provide service growth within fiscal and business constraints
