Service orientated with a strong focus on excellence. I work to achieve results through excellent communication skills, the development and execution of sound planning and organisation, and by forming strong trusting relationships with stakeholders, colleagues and staff.
A self motivated adaptive professional, I bring leadership, energy and team focus to the workplace.
Strengths:
For more information about my experience and skills please visit www.bermy-pokoati.com
A self motivated adaptive professional, I bring leadership, energy and team focus to the workplace.
Strengths:
- strong process management, analytical, planning, financial management and organisational skills
- proven relationship management skills
- innovation and experience as a change agent
- proven leadership ability and performance management skills
- the ability to develop and foster sound customer relationships and build strong teams.
For more information about my experience and skills please visit www.bermy-pokoati.com
- Experience in leading high performing teams
- Demonstrated ability to motivate and coach staff
- Demonstrated success in a senior leadership role
- Demonstrated ability to lead successful change
- Experience in building a team culture around understanding customer needs and delivering agreed outputs
- Strong customer service ethic with demonstrated experience in gathering customer information and using it to improve processes and services
- Demonstrated experience in working collaboratively to develop solutions to meet customer requirements
- Demonstrated ability to think strategically across complex business issues
- Experience in service and technology design and business analysis
- Sound project management skills & experience
- Sound judgement, discretion and proven ability to work under pressure
- Experience in implementing and developing a shared services model
- Sound problem solving abilities with focus on understanding root cause and identifying appropriate solutions
- Excellent interpersonal skills with the ability to foster good stakeholder relationships through consultation and partnering
- Excellent written and oral communication skills, particularly the ability to communicate clearly, concisely and in plain language
