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Benjamin Castan

Contact Center Consultant

Benjamin Castan
47 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
With over a decade of professional experience, I am currently Solution Architect, specialized in the design and modernization of customer relationship management (CX) ecosystems. Passionate about aligning business objectives with technological architectures, I am committed to delivering high-performing and agile solutions to meet customers' complex needs.
Resume created on DoYouBuzz

Project Manager

TOURING CLUB SUISSE
January 2016 to December 2016
Full-time
VERNIER
Switzerland
  • Telephony:
    • RFP creation for the complete change of telephone systems
    • Coordination of the various meetings with the Business (Business Analyse)
  • Workload Automation:
    • RFP creation for the implementation of a scheduler
    • Implementation of a Proof Of Concept
    • Release coordination (Salesforce, Boomi, Assys, Windows Scheduler, Crontab, DB2, BI SQL)
  • Internet 2.0:
    • Digitization of call centers
  • VDI:
    • Virtualization of telephony tools for call center agents
  • WorkForce Management:
    • Invision Cloud integration