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Benjamin Castan

Contact Center Consultant

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Benjamin Castan
46 years old
Driving License
Contact me
Professional Status
Employed
Open to opportunities
About Me
Expert in Telecommunications, my professional background allowed me to acquire many technical skills (VoIP, Contact Center, Salesforce, ServiceNow, Unified Communications, Videoconferencing), and to manage many projects and management positions.
Resume created on DoYouBuzz
Experiences

Project Manager

TOURING CLUB SUISSE
January 2016 to December 2016
Full-time
VERNIER
Switzerland
  • Telephony:
    • RFP creation for the complete change of telephone systems
    • Coordination of the various meetings with the Business (Business Analyse)
  • Workload Automation:
    • RFP creation for the implementation of a scheduler
    • Implementation of a Proof Of Concept
    • Release coordination (Salesforce, Boomi, Assys, Windows Scheduler, Crontab, DB2, BI SQL)
  • Internet 2.0:
    • Digitization of call centers
  • VDI:
    • Virtualization of telephony tools for call center agents
  • WorkForce Management:
    • Invision Cloud integration
Resume created on DoYouBuzz