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Benjamin Castan

Contact Center Consultant

Benjamin Castan
46 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
Expert in Telecommunications, my professional background allowed me to acquire many technical skills (VoIP, Contact Center, Salesforce, ServiceNow, Unified Communications, Videoconferencing), and to manage many projects and management positions.
Resume created on DoYouBuzz

Genesys Cloud

Genesys

Since 2021
Genesys installation
Genesys Cloud Configuration
Genesys Cloud Reporting
Genesys Cloud Certified

DUT Génie des Télécommunications et Réseaux

IUT Annecy-le-Vieux

1996 to 1998

Alcatel Call Server Administration

Alcatel

Since February 2000

ServiceNow Administration

ServiceNow

Since December 2016

ServiceNow ITSM Implementation

ServiceNow

Since December 2019

ADM201 Salesforce

EI Technologies

Since December 2013
Salesforce Administration