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Benjamin Castan

Contact Center Consultant

Benjamin Castan
47 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
With over a decade of professional experience, I am currently Solution Architect, specialized in the design and modernization of customer relationship management (CX) ecosystems. Passionate about aligning business objectives with technological architectures, I am committed to delivering high-performing and agile solutions to meet customers' complex needs.
Resume created on DoYouBuzz

Genesys Cloud

Genesys

Since 2021
Genesys installation
Genesys Cloud Configuration
Genesys Cloud Reporting
Genesys Cloud Certified

DUT Génie des Télécommunications et Réseaux

IUT Annecy-le-Vieux

1996 to 1998

ServiceNow Administration

ServiceNow

Since December 2016

ServiceNow ITSM Implementation

ServiceNow

Since December 2019

ADM201 Salesforce

EI Technologies

Since December 2013
Salesforce Administration