Benjamin Castan
Contact Center Consultant
47 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
With over a decade of professional experience, I am currently Solution Architect, specialized in the design and modernization of customer relationship management (CX) ecosystems. Passionate about aligning business objectives with technological architectures, I am committed to delivering high-performing and agile solutions to meet customers' complex needs.
-
French: mother tongue
Expert
-
English
Advanced
-
German
Notions
- TCP/IP, WAN, Switch
- Genesys
- Amazon Connect
- Alcatel/Nortel/Avaya
- Spitch
- Vier
- Webservices
- Best Practices
- ServiceNow
- Salesforce
