With over a decade of professional experience, I am currently Solution Architect, specialized in the design and modernization of customer relationship management (CX) ecosystems. Passionate about aligning business objectives with technological architectures, I am committed to delivering high-performing and agile solutions to meet customers' complex needs.
Migration of Alcatel 4400 telephony systems: switch to Nortel 1000 M and 1000 E system (900 IP sets + 300 analog sets)
PBX administration (Nortel 1000 M, 1000 E) and peripherals (Call Pilot, Symposium, Taxation Cieme)
Migration of the Centralized Technical Management of the sites on TIL TECHNOLOGIES equipment (1000 alarms reported to the various technical services via supervision/SMS/telephone calls, 100 access controls, 10 intrusion panels, remote control of heating, air conditioning, compressors, etc.) Project management, maintenance, programming, follow-up of extensions. Integration with third-party systems via Modbus, OPC protocols
Installation of an IP video surveillance system on the site (80 Axis IP cameras). Project management, system administration, monitoring of extensions
Monitoring of computer cabling extensions on site (copper and fiber optics)
