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Benjamin Castan

Contact Center Consultant

Benjamin Castan
47 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
With over a decade of professional experience, I am currently Solution Architect, specialized in the design and modernization of customer relationship management (CX) ecosystems. Passionate about aligning business objectives with technological architectures, I am committed to delivering high-performing and agile solutions to meet customers' complex needs.
Resume created on DoYouBuzz

Solution Architect

Swisscom
Since September 2025
Full-time
Geneva
Switzerland
  • Solution Architecture: Design of end-to-end Genesys Cloud CX platforms (Voice, Digital, WEM, AI).
  • Migration Strategy: Managing on-premises to cloud (CCaaS) transitions in highly constrained environments (Banking, Luxury, Insurance).
  • Ecosystem & Integration: Streamlining workflows with leading CRMs (Salesforce, ServiceNow) and integrations via APIs.
  • Governance: Design Authority, compliance with data protection requirements (DPA, GDPR).