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Benjamin Castan

Contact Center Consultant

Benjamin Castan
47 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
With over a decade of professional experience, I am currently Solution Architect, specialized in the design and modernization of customer relationship management (CX) ecosystems. Passionate about aligning business objectives with technological architectures, I am committed to delivering high-performing and agile solutions to meet customers' complex needs.
Resume created on DoYouBuzz

Management Consultant

Swisscom
July 2021 to March 2024
  • Consultant Omnichannel Contact Center (Genesys, Amazon Connect, Vier, Luware) and third-party solutions (Voicebot, Chatbot, CRM integration)
  • Project Management
  • Presales
  • Architecture
  • Postsales