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Benjamin Castan

Contact Center Consultant

Benjamin Castan
47 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
With over a decade of professional experience, I am currently Solution Architect, specialized in the design and modernization of customer relationship management (CX) ecosystems. Passionate about aligning business objectives with technological architectures, I am committed to delivering high-performing and agile solutions to meet customers' complex needs.
Resume created on DoYouBuzz

Team Leader

Swisscom
May 2018 to June 2021
  • Responsible of the ServiceNow activity for customers in French-speaking Switzerland:
    • Management of a team of 7 people
    • Pre-Sales / Sales
    • ServiceNow Administration
    • Administrative management (offers, contracts, invoicing)
    • Engagement Manager