Baptiste CHEVRIER
Service Desk Analyst
39 ans
Permis de conduire
VESSY (1234) Suisse
Situation professionnelle
En poste
Ouvert aux opportunités
Présentation
I'm currently working for the Barclays bank in Geneva as "Cyber & Information Security Manager".
My precedent experience as "Service Desk Analyst" allows me to improve my IT user services skills and also to get a better understanding of the banking environment.
Perfectionist, methodical and rigorous, I want to put my skills to contribute in a dynamic team. This in order to remain in development policy and continuous improvement of your company as well as my skills.
My precedent experience as "Service Desk Analyst" allows me to improve my IT user services skills and also to get a better understanding of the banking environment.
Perfectionist, methodical and rigorous, I want to put my skills to contribute in a dynamic team. This in order to remain in development policy and continuous improvement of your company as well as my skills.
Cyber & Information Security Manager
Barclays
Depuis février 2024
CDI
Genève
Suisse
- 1- Data Loss Protection service ownership administration (Symantec DLP):
o Administer the DLP Swiss infrastructure, including planning and implementation of upgrades, installation and testing of Disaster recovery, patching, remediating vulnerabilities etc…
o Be the main point of contact of third party service provider in case of issue or enhancement request.
o Work closely with the IT teams to make sure the platform operates at best.
o Setup, tuning and testing of policies and controls.
2- Data Loss Protection Incident Management (DLP):
o Participate in daily alert review activities: investigate alerts, applying data management controls and procedures.
o Apply local procedure in case of data loss incidents.
o Provide general advice and guidance around data loss prevention to business users, including remediation of process issues as identified through monitoring alerts.
o Lead local DLP related Forum.
o Work with local Legal, Compliance, HR and other key stakeholders as appropriate.
o Help transferring knowledge and support around DLP BAU activities.
3- Logical Access Management (LAM) and Chief Security Office activities (CSO) as a backup:
o Help support the Logical Access: Management activities as backup, including access request review and alert remediation within the Access Control Monitoring tool (Saviynt).
o Annual Identity & Access recertifications.
o Help support the Chief Security Office activities (CyberArk & PowerBroker), including break glass access management.
4- Training & Awareness:
o Assist with the creation and delivery of trainings and awareness programs on Cyber & Information Security controls and policies.
Service Desk Analyst
Barclays Bank
Depuis mars 2015
CDI
Genève
Suisse
- IAM (Identity Access Management): User access management of banking applications. The goal is to provide, amend or revoke access rights for Swiss, UK, EMEA & APAC users. This in order to ensure we keep an high level of security access.
Applications scope:
- Avaloq
- Domain accounts (ActiveDirectory)
- Privileged Access
- CyberArk
- Citrix
- Microsoft CRM
- Biveroni IGT+ Swift/SIC
- Finastra GMP
- IPA FPA
- Docfinder/Ondemand
- Vrisk
- Sherlock
- Actimize
- Share drives
- RSA Token
- Good For Enterprise/BlackBerry WORK
- BlackBerry/iPhone
- Symantec DLP
- SERVICE DESK ANALYST: Provide 1st & 2nd line technical support to the users.
- User requests and incidents management- VIP support
- Advice & training
- Maintain our IT knowledge base
- High degree of customer service
- IAM (Identity Access Management): User access management of banking applications. The goal is to provide, amend or revoke access rights for Swiss, UK, EMEA & APAC users. This in order to ensure we keep an high level of security access.
Support Analyst Level 2
Bacardi-Martini | Darest Informatic SA
Novembre 2012
à janvier 2015
CDI
MEYRIN
Suisse
- Swiss & EMEA IT management:
- Active Directory management / Accounts creation and deletion, rights management / Quest GPO- Windows Server 2008R2- DHCP management.
- Workstation park management (Lenovo-HP) / Bacardi software: SAP / Office / Opentext / Tbusiness
- McAfee Antivirus management.
- Lotus Notes 8.5 management (Client software, access rights, distribution list)
- Setup and installation of VPN solutions.
- Print system management: Ricoh - Equitrac.
- Web-conference accounts management AT&T Connect + Software training for users.
- SCCM software deployment.
- Remote access using DameWare and MSTSC
- Telephony management / IP phones Alcatel / PABX / OmniVista / Line creation / Cost centers / Statistics.- Mobile device management / Blackberry /Android/ IPhone IPad / Windows Phone / Custom setup for VIP users / mail setup, contacts, training users.
- GLPI Inventory, Order computer/printer hardware.- Advice and training to our users.
- Project management:
- Move of 80 users to another site.
- Blackberry migration to Windows Phone.
- Active Directory management / Accounts creation and deletion, rights management / Quest GPO- Windows Server 2008R2- DHCP management.
System & Network administrator
PlasticOmnium Systèmes Urbains
Octobre 2009
à novembre 2010
Contrat de professionnalisation
Langres
France
- IT management of two industrial sites (approx: 500 users)
- SYSTEM -
- Windows server management: Windows 2003/2008server, HyperV, Active Directory
- Services: DHCP, DNS, WSUS, RIS.
- Backup management: Symantec BackupExec 2010
- eMail system: Lotus Notes
- Antivirus management: Trend Micro/Officescan
- NETWORK -
- Network administration TCP/IP: Installation, setup and maintenance switch/router HP & CISCO, Monitoring CACTI, Network analyze: Wireshark
Servcices: FTP, DMZ, VPN, SSH, TFTP
- INFRASTRUCTURE -
- Telephony system: CISCO Call Manager
- FAX system: OpenLine
- Print system: KONICA.
- DESKTOP -
Workstation park management HP/Windows XP-Vista-7: Preparation/Installation/maintenance.
- Software test and approval: VMware Workstation / VirtualBox
- DAILY TASKS -
- Requests/Incidents/ level 1-2 & 3.
- User training.
- Project management: Microsoft Project.
- Network design: Microsoft Visio.
- SYSTEM -
Gestionnaire de Maintenance et Support Informatique
LISI Automotive
Septembre 2007
à septembre 2009
Contrat de professionnalisation
Delle
France
- IT Support France (approx. 1000 PCs):
- Helpdesk: Requests/Incidents/calls users’ management.
- Workstation park management (HP/Dell) Windows XP Preparation/Installation/maintenance.
- Remote access.
- Thin client Wyse-Citrix.
- Software/security patches deployment using LANDesk tool
- Scripting batch, VisualBasic to improve deployments.
- Print system: Konica.
- Operating system migration: Windows 2000 => Windows XP
- Operating system Service Pack deployment.
- Advice and training.
Professionnal projet : How do I renew my workstation park using an optimized way?
Case study: VDI - Application Virtualization (App-V, VMware Thinapp, XenApp, Altiris SVS) - Helpdesk: Requests/Incidents/calls users’ management.
Licence Professionnelle GSIE - Gestionnaire des Systèmes Informatique d’Entreprise
AFPI / Université de bourgogne à Auxerre (89)
Octobre 2009
à novembre 2010
Le professionnel sera capable de participer au sein de l'entreprise à la mise en œuvre des systèmes d'information et d'en assurer la gestion, l'exploitation et les évolutions.
• Administration des réseaux sous Windows et Linux
• Administration et contrôleur de domaine Windows 2008
• DMZ sous Linux (Firewall, DNS, Proxy, Reverse Proxy, …)
• Cursus en ligne (Academy Cisco, IT Academy Microsoft)
• Virtualisation systèmes d’exploitation
• Virtualisation d’applications / Citrix XenApp
• Outils de communication (Smtp, Exchange)
• Programmation Switch et Routeur
En savoir +
• Administration des réseaux sous Windows et Linux
• Administration et contrôleur de domaine Windows 2008
• DMZ sous Linux (Firewall, DNS, Proxy, Reverse Proxy, …)
• Cursus en ligne (Academy Cisco, IT Academy Microsoft)
• Virtualisation systèmes d’exploitation
• Virtualisation d’applications / Citrix XenApp
• Outils de communication (Smtp, Exchange)
• Programmation Switch et Routeur
Titre de Nv3 GMSI - Gestionnaire de Maintenance et Support Informatique
CESI - Villers les Nancy (54)
Septembre 2007
à septembre 2009
Approfondissement des connaissances Systèmes et Réseaux.
• Architectures informatiques.
• Systèmes d’exploitation.
• Systèmes et réseaux.
• Veille technologique.
• Organisation et management.
En savoir +
• Architectures informatiques.
• Systèmes d’exploitation.
• Systèmes et réseaux.
• Veille technologique.
• Organisation et management.
- Windows Server (2000-2003-2008-2012-2016)
- Active Directory - GPO
- Services DNS - DHCP - RIS
- Microsoft Exchange
- Virtualisation de serveurs VMware Server
- Virtualisation d'applications - VMware ThinApp
- Citrix Neighborhood - Déploiement d'applications
- Support niveau 1-2-3
- Windows workstation (98-2000-XP-Vista-7-10)
- Systèmes Linux
- FreeBSD - Nas4Free
- Outlook - MS365 - Lotus Notes
- Architecture systèmes
- Téléphonie sur IP
- Cloud computing
- Architectures de stockage (SAN, NAS, …)
- Systèmes de sauvegarde
- Microsoft Office - Open Office
- Microsoft Project - Visio
- Configuration et maintenance d'éléments actifs Nv2 & 3: CISCO - HP
- DMZ - Firewall - Proxy - VPN
- Routage
- Français: Langue maternelle
- Anglais: Courant
