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Baptiste CHEVRIER

Service Desk Analyst

Baptiste CHEVRIER
39 ans
Permis de conduire
VESSY (1234) Suisse
Situation professionnelle
En poste
Ouvert aux opportunités
Présentation
I'm currently working for the Barclays bank in Geneva as "Cyber & Information Security Manager".

My precedent experience as "Service Desk Analyst" allows me to improve my IT user services skills and also to get a better understanding of the banking environment.

Perfectionist, methodical and rigorous, I want to put my skills to contribute in a dynamic team. This in order to remain in development policy and continuous improvement of your company as well as my skills.
CV réalisé sur DoYouBuzz
    1. IAM (Identity Access Management): User access management of banking applications. The goal is to provide, amend or revoke access rights for Swiss, UK, EMEA & APAC users. This in order to ensure we keep an high level of security access.

    Applications scope:
    • Avaloq
    • Domain accounts (ActiveDirectory)
    • Privileged Access
    • CyberArk
    • Citrix
    • Microsoft CRM
    • Biveroni IGT+ Swift/SIC
    • Finastra GMP
    • IPA FPA
    • Docfinder/Ondemand
    • Vrisk
    • Sherlock
    • Actimize
    • Share drives
    • RSA Token
    • Good For Enterprise/BlackBerry WORK
    • BlackBerry/iPhone
    • Symantec DLP

    1. SERVICE DESK ANALYST: Provide 1st & 2nd line technical support to the users.

    • User requests and incidents management- VIP support
    • Advice & training
    • Maintain our IT knowledge base
    • High degree of customer service