Amadou KASSAMBARA
ICT Resume – ICTM/CTO/NOC/CISSP/ITSM
52 years old
Driving License
Bamako Mali
Professional Status
Unemployed
Available
ICT Coordinator
Norwegian Refugees Council (NRC Mali/Burkina)
2016
to July 2025
- ICT Coordinator – NRC
Profile Summary: Experienced ICT professional driving digital transformation, ICT service delivery, and innovation in humanitarian contexts. Skilled in network management, Office 365 administration, digitalization, and capacity building. Ensures timely, secure, and efficient ICT operations aligned with NRC global strategy.
Key Achievements & Responsibilities:
1- Digital Strategy & Governance:
Led Digital Maturity Assessment (DMA) to align country operations with NRC’s ICT strategy.
Implemented NRC ICT policies, procedures, and GDPR-compliant data management.
Provided actionable insights to Country Management Group (CMG), regional, and head offices for informed decision-making.
2-ICT Service Delivery & Support:
Ensured timely delivery of ICT hardware, software, and services.
Capacity building on NRC systems and ICT procedures.
Managed Helpdesk operations with Zendesk, Freshservice.
3-Network & Connectivity Management:
VSAT Roll Ou (Timbuktu, Goundam, Gao, and Ménaka) Band C dedicated links, FAI GILAT Telecom and Marlink.
Managed network infrastructure Cisco Meraki, including asset tracking and optimization.
4- Digitalization & Automation:
Business Process Automation initiatives using Power Automate, AI Automations tools
ICT4P solutions: RedRose, Telerivet, Twilio integrations, Qualtrics, Africa Talking, Mailchimp, Kobotoolbox Qliksens Viamo etc
Developed ICT4Beneficiary solutions, (digital vouchers and market analysis and tranfer for assistance CALP .
5- Office 365 & Security:
Administrator for SharePoint Online, Document management and archive (GDPR) OneDrive Entreprise,
Managed Okta SSO integration and GDPR-compliant data processes.
6- Innovation & Transformation:
Promoted ICT innovation aligned with NRC’s global strategy. Digital Maturity Assesment, Digital communication HUB and digital innovation Team leader
Supported digital transformation initiatives across the country program.
Senior Operations Engineer
OUVERTURE SARL
July 2013
to January 2016
- ICT & Project Management Experience
- Health Management Call Center (ICT4D): Implemented a call center system with Elastik for data management and analytics; integrated CRM to streamline patient tracking, reporting, and service delivery.
- CRM Integration: Designed and deployed CRM solutions to centralize client data, improve engagement, and enhance operational efficiency.
- E-Learning Project Management: Managed Moodle platform deployment; oversaw course creation, learner enrollment, progress tracking, and assessment reporting.
- Security Systems Deployment: Installed CCTV with PTZ IP cameras and card/fingerprint access control; enabled remote site monitoring via smartphone.
- HR Management System: Implemented HIK Vision-based HR system, integrating biometric attendance with payroll and employee records for operational efficiency.
- WiMax / WiFi Project Management: Managed design, deployment, and performance monitoring of wireless networks, ensuring reliable connectivity for remote sites.
Senior Operations Engineer
ONMOBILE GLT INDIA
April 2011
to June 2013
- Onmobile India – Focal Point, Mali
- Orange Mali – RBT Project | IVR Servers Manager
- Installed and configured Blade C7000/C3000 servers on Linux CentOS for the OZONE Telephony RBT platform.
Managed E1 links and CG/TX voice card configurations to ensure uninterrupted telephony services. - Monitored server systems and applications daily, ensuring high availability.
- Maintained and updated platform content on RFI Voice Portal.
Acted as Helpdesk Administrator, managing incidents and coordinating resolution with India-based Operations Engineers. - Implemented incident alert systems and escalation matrices to improve troubleshooting efficiency.
- Served as ICT focal point, bridging technical operations between Mali and India teams.
- Key Skills: Linux CentOS, Blade C7000/C3000, E1 links, OZONE Telephony platform, RBT services, Server monitoring, Incident management, Helpdesk administration
Administration Système
Delhaize Econocom Brussels
September 2009
to October 2009
- DELHAIZE Group – Freelance IT Security Update Project
- Key Achievements & Responsibilities:
- Led the security update and maintenance of a legacy Windows Server 2003 environment, optimizing Active Directory structure and GPO policies for improved compliance and security.
- Successfully planned and executed Microsoft SQL Server updates, ensuring minimal downtime and data integrity across production systems.
- Administered SAN storage solutions and MOM monitoring servers, enhancing system performance and proactive issue detection.
- Managed Microsoft WSUS server deployment and patch management, improving security posture across the enterprise.
- Streamlined update processes and documentation, reducing patch deployment errors and accelerating compliance timelines.
IT Manager
TEAM CALL CENTER
June 2007
to June 2008
- IT Systems & Network Administrator | Call Center Admin
- Windows Server 2003: Active Directory, OU, GPO, remote access (OpenVPN).
- Linux Servers: SQUID, VLANs, OpenVPN, SSH, FTP, Postfix MTA.
- Telephony: Asterisk IP-PBX administration.
- Call Center & Incident Management: Monitored operations, managed incidents, prepared reports for Orange Mali.
- Networking & Security: Configured VLANs, secured remote connections, maintained network services.
Admin Systems
US-AID / PRODEPAM
December 2005
to March 2007
- •System Management Microsoft Exchange 2003 ;• Active Directory Windows 2003 Server (OU, GPO).
- • ICT Supports;
Symantec Norton Antivirus server - Troubleshooting & supports for Windows 2003 Server et MS Exchange 2003;
-
Cisco Meraki dashboard
Good
-
Network infrastructures
Advanced
-
LAN, WAN, VOIP, Wireless, VSAT
Advanced
-
NOC; SolarWind, Xymon
Good
- Zendesk
- Freshservice
- ServiceNow
- My IT (ITService Center)
- Incident Response, Threat Monitoring, SIEM, IDS/IPS, Okta SSO
- PenTest & Vulnerability Assessments
- F-secure (WithSecure) Administration
- Firewalls
- Office 365 (SharePoint, OneDrive, Archive Filing Tree), Power Automate
- Active Directory (OU, GPO)
- GDPR Compliance
- Microsoft WSUS server, Win Server 2003
- Microsoft Exchange 2003 AD (OU, GPO)
- KoBoToolbox, KoBoCollect, RedRose, Telerivet, Qualtrics
- Mailchimp, Africa Talking, VIAMO for RRM
- Digital Communication HUB & Digital Maturity Assesment
Certifications
November 2018
• LPIC-1 Linux Professional Institute Certification
• Cisco Meraki CNMO Certification (2018)
• MikroTik Certified Network Associate (MTCNA, 2019)
• Cisco Meraki CNMO Certification (2018)
• MikroTik Certified Network Associate (MTCNA, 2019)
Office 365 Documents Management Training
Onedrive for Business Team Sites Sharepoint Archive (filingtree)
Onedrive for Business Team Sites Sharepoint Archive (filingtree)
Training Radio Codan envoy 1 et 2 management.
Automatic Versus Selcall link, Installation NGT vs Envoy, 2220 virtual Handset, RIOS
Automatic Versus Selcall link, Installation NGT vs Envoy, 2220 virtual Handset, RIOS
•Networks and Protocoles ; OS ; Gestion Windows et Sécurité ;
•DataBases ; Linux Administration and Sécurité;
•; Network Architecture and Security et Cryptography ;
•Informations Security ;
•Regulation; communication • CISSP Préparation ; Cisco Routeur - Firewall – Commutateur.
•DataBases ; Linux Administration and Sécurité;
•; Network Architecture and Security et Cryptography ;
•Informations Security ;
•Regulation; communication • CISSP Préparation ; Cisco Routeur - Firewall – Commutateur.
Graduation ICT
Centre Sectoriel de Formation en Télécommunications Informatiques de Tunis (TUNISIE)
2000
to 2003
Graduation in ICT
Licence Physiques Appliquées
