ICT Coordinator – NRC Profile Summary: Experienced ICT professional driving digital transformation, ICT service delivery, and innovation in humanitarian contexts. Skilled in network management, Office 365 administration, digitalization, and capacity building. Ensures timely, secure, and efficient ICT operations aligned with NRC global strategy.
Key Achievements & Responsibilities: 1- Digital Strategy & Governance: Led Digital Maturity Assessment (DMA) to align country operations with NRC’s ICT strategy. Implemented NRC ICT policies, procedures, and GDPR-compliant data management. Provided actionable insights to Country Management Group (CMG), regional, and head offices for informed decision-making.
2-ICT Service Delivery & Support: Ensured timely delivery of ICT hardware, software, and services. Capacity building on NRC systems and ICT procedures. Managed Helpdesk operations with Zendesk, Freshservice.
3-Network & Connectivity Management: VSAT Roll Ou (Timbuktu, Goundam, Gao, and Ménaka) Band C dedicated links, FAI GILAT Telecom and Marlink. Managed network infrastructure Cisco Meraki, including asset tracking and optimization.
4- Digitalization & Automation: Business Process Automation initiatives using Power Automate, AI Automations tools ICT4P solutions: RedRose, Telerivet, Twilio integrations, Qualtrics, Africa Talking, Mailchimp, Kobotoolbox Qliksens Viamo etc Developed ICT4Beneficiary solutions, (digital vouchers and market analysis and tranfer for assistance CALP .
5- Office 365 & Security: Administrator for SharePoint Online, Document management and archive (GDPR) OneDrive Entreprise, Managed Okta SSO integration and GDPR-compliant data processes.
6- Innovation & Transformation: Promoted ICT innovation aligned with NRC’s global strategy. Digital Maturity Assesment, Digital communication HUB and digital innovation Team leader Supported digital transformation initiatives across the country program.
