Installed and configured Blade C7000/C3000 servers on Linux CentOS for the OZONE Telephony RBT platform. Managed E1 links and CG/TX voice card configurations to ensure uninterrupted telephony services.
Monitored server systems and applications daily, ensuring high availability.
Maintained and updated platform content on RFI Voice Portal. Acted as Helpdesk Administrator, managing incidents and coordinating resolution with India-based Operations Engineers.
Implemented incident alert systems and escalation matrices to improve troubleshooting efficiency.
Served as ICT focal point, bridging technical operations between Mali and India teams.
Key Skills: Linux CentOS, Blade C7000/C3000, E1 links, OZONE Telephony platform, RBT services, Server monitoring, Incident management, Helpdesk administration
