Results-driven Program Manager with proven expertise in delivering tech-enabled solutions at scale. I excel at cross-functional leadership, driving innovation through automation, and building high-performing teams. Focused on operational excellence and strategic execution, I consistently convert ambitious goals into measurable business impact while fostering collaborative partnerships.
Head of Upstream Defect Elimination program for Amazon Vendor Services ACCX WW organization. Managing Program Managers across 3 geographies: Romania, India and China. Direct Reports: 3 Program Managers Indirect Structure: 7 SMEs, 4 Program Managers, 2 Research Analysts (Tech), 1 Business Analyst.
Site Lead for Retail Business Services Romania - responsible for managing 400+ employees across 3 locations in Romania (Iasi, Bucharest, Timisoara).
Program Management Design & Execution: Lead ACCX UDE program targeting $200M+ impact across Amazon's supply chain, customer experience, and product data quality domains. Manage complex cross-functional projects involving multiple upstream teams across WW. Drive tech-enabled solutions across AMZL, RSR, Fulfillment Centers, Sort Centers, and carrier networks. Oversee portfolio of 12 major initiatives addressing last-mile delivery, pricing integrity, product data quality, and operational excellence.
Strategic Leadership & Business Alignment: Shape and operate teams with patience and empathy, building cohesive, engaged operations teams. Partner with upstream teams to eliminate catalog errors and ensure correctness/timeliness of customer orders. Align program activities to strategic outcomes and business goals across worldwide marketplaces.
Stakeholder Management & Cross-Functional Influence: Build strategic partnerships that accelerate program success. Facilitate decisions in ambiguous situations and influence without authority across organizational boundaries. Engage with senior leadership (senior managers, directors and VPs) to secure prioritization and remove organizational blockers.
Team Development & Mentorship: Develop team members through effective mentoring and coaching. Foster transparent and supportive environment that enables collaboration. Shape team roles to drive tech-led program management and UDEs aligned with wider org initiatives. Represent Amazon in local academic communities and contribute to site initiatives.
Head of Consolidated Item Data Quality Worldwide. Org spanning across India, Romania, Turkey, Netherlands, Poland, Italy, Spain, Costa Rica and China. Direct Reports: 7 Senior Operations Managers and Operations Managers, 1 Subject Matter Expert, 1 Employer Branding Specialist Indirect Structure: 800+ people servicing 16 Amazon Marketplaces
Site Lead for Retail Business Services Romania - responsible for managing 1000+ employees across 3 locations in Romania (Iasi, Bucharest, Timisoara).
Owner of Business goals for Amazon, handling the quality of products listed on Amazon websites Worldwide.
Head of Amazon Vendor Services organization, part of the Retail Business Services Launched a new node in Ro in 2021: Bucharest office. Direct Reports: 5 Operations Managers, 5 Catalog Managers, 1 Subject Matter Expert, Indirect Structure: 350+ people
Launching from scratch and leading the Amazon Vendor Services across 3 additional locations: The Hague (Netherlands), Istanbul (Turkey) and Gdansk (Poland), servicing 4 countries: Netherlands, Sweden, Poland and Turkey. Direct Reports: 1 Operations Manager Indirect Structure: 85+ people
Own the Training Structure across WW org regarding New Hire Onboarding (transformation from in-class delivery to digital in 2020 and 2021).
Own Recruitment for all levels across 5 locations (Iasi and Bucharest in Romania, Istanbul, The Hague, Gdansk).
Site Lead for Retail Business Services Romania - responsible for an organization of 650+
Head of Amazon Vendor Services organization, part of the Retail Business Services Direct Reports: 2 Operations Managers, 5 Catalog Managers, 1 Subject Matter Expert, Indirect Structure: 205 people
Site Lead for Retail Business Services Romania - responsible for an organization of 500+
Launched the first internal Tech Team: Automation, Reporting and Tech Support with the main objective of elimination redundant steps and full task automation. Direct Reports: 2 Process Improvement Managers and 7 Automation Experts
In charge of a team of 7 members. Commercial Assistants offering support to suppliers and buyer from the following countries: Italy and Spain.
My responsibilities were assuring a high quality standard for our client, organizing the team and managing conflicts, reporting on a daily basis the results of the team, evaluating every other month each team member. During this time frame I exceeded the turnover target by 18% ( 15 million € +).
