Results-driven Program Manager with proven expertise in delivering tech-enabled solutions at scale. I excel at cross-functional leadership, driving innovation through automation, and building high-performing teams. Focused on operational excellence and strategic execution, I consistently convert ambitious goals into measurable business impact while fostering collaborative partnerships.
Head of Upstream Defect Elimination program for Amazon Vendor Services ACCX WW organization. Managing Program Managers across 3 geographies: Romania, India and China. Direct Reports: 3 Program Managers Indirect Structure: 7 SMEs, 4 Program Managers, 2 Research Analysts (Tech), 1 Business Analyst.
Site Lead for Retail Business Services Romania - responsible for managing 400+ employees across 3 locations in Romania (Iasi, Bucharest, Timisoara).
Program Management Design & Execution: Lead ACCX UDE program targeting $200M+ impact across Amazon's supply chain, customer experience, and product data quality domains. Manage complex cross-functional projects involving multiple upstream teams across WW. Drive tech-enabled solutions across AMZL, RSR, Fulfillment Centers, Sort Centers, and carrier networks. Oversee portfolio of 12 major initiatives addressing last-mile delivery, pricing integrity, product data quality, and operational excellence.
Strategic Leadership & Business Alignment: Shape and operate teams with patience and empathy, building cohesive, engaged operations teams. Partner with upstream teams to eliminate catalog errors and ensure correctness/timeliness of customer orders. Align program activities to strategic outcomes and business goals across worldwide marketplaces.
Stakeholder Management & Cross-Functional Influence: Build strategic partnerships that accelerate program success. Facilitate decisions in ambiguous situations and influence without authority across organizational boundaries. Engage with senior leadership (senior managers, directors and VPs) to secure prioritization and remove organizational blockers.
Team Development & Mentorship: Develop team members through effective mentoring and coaching. Foster transparent and supportive environment that enables collaboration. Shape team roles to drive tech-led program management and UDEs aligned with wider org initiatives. Represent Amazon in local academic communities and contribute to site initiatives.
