Greet clients as soon as they arrive, until their departure (groups and individual customers)
Check-in/ Check-out in FOLS
Answer the phone in a timely manner and direct calls to the correct offices
Deal with reservations by phone, e-mail, letter, fax, face-to-face and through the diff erent booking platforms
Collect payments from guests, prepare their bills
Answer to guest comments and ratings in TrustYou platform
Look for any possible mistakes in the entries made during each shift and rectify them by using the receipts issued if it is necessary
Nightshifts (Responsible for closing out the financial books of the hotel at the end of each business day, auditing all guest information from the day and creating a completed report for management by the next morning)
