Alexandrine Caubet
Looking for a job in Hospitality and Catering
Advanced level English class, Gmat courses
Advanced Diploma in Hospitality and Catering
Lycée Savoie Léman, Thonon-les-Bains, France
Septembre 2014
à juin 2016
Major accounting, marketing and management
Upgrade courses in Hospitality and Catering
Lycée des Métiers de l'Hôtellerie et du Tourisme Val de Loire, Blois, France
Septembre 2013
à juin 2014
Baccalauréat Economique et Social/ Economic and Social High School Degree
Lycée Marceau, Chartres, France
Septembre 2010
à juin 2013
With High Honours/ Mention "Très Bien"
Mention European History and Geography in English
Mention European History and Geography in English
Réceptionist
Mercure Chartres Cathédrale
Novembre 2017
à juillet 2018
CDI
Chartres
France
- Greet clients as soon as they arrive, until their departure (groups and individual customers)
- Check-in/ Check-out in FOLS
- Answer the phone in a timely manner and direct calls to the correct offices
- Deal with reservations by phone, e-mail, letter, fax, face-to-face and through the diff erent booking platforms
- Collect payments from guests, prepare their bills
- Answer to guest comments and ratings in TrustYou platform
- Look for any possible mistakes in the entries made during each shift and rectify them by using the receipts issued if it is necessary
- Nightshifts (Responsible for closing out the financial books of the hotel at the end of each business day, auditing all guest information from the day and creating a completed report for management by the next morning)
- Breakfast service/ Room Service/ Bar
Waitress/ Barista
Auberge du lac des joncs
Août 2017
à octobre 2017
CDI
Les Paccots
Suisse
- Arrange table settings and maintain tidy the dining room and the terrace
- Take drinks and food order, serve meals
- Preparation and service of the hot and cold beverages
Runner
White and Wong's
Décembre 2016
à mars 2017
CDI
Auckland
Nouvelle-Zélande
- Arrange table settings and maintain a tidy dining area
- Serve food, drinks and carry away dirty plates
Housekeeper
Auckland City Hotel
Novembre 2016
à janvier 2017
CDI
Auckland
Nouvelle-Zélande
- Clean the check-out and the stay over rooms
Waitress
Meat fish and Wine
Novembre 2016
à décembre 2016
CDI
Auckland
Nouvelle-Zélande
- Arrange table settings and maintain a tidy dining area
- Collect payments from guests
- Take food and drinks orders, serve meals and beverages
- Communicate order details to the Kitchen Staff,
Cashier-billing clerk
Les Vergers de Boulogne (Wholesale Company)
Juillet 2016
à août 2016
CDI
Rungis
France
- Enter accounting datas
- Invoice customers
- Prepare delivery notes
- Pay our providers
Receptionnist/ Booking Agent
Hôtel Astor Saint-Honoré ****
Mai 2015
à août 2015
Stage
Paris
France
- Welcome guests and answer to their enquiries
- Check-in/ check-out
- Answer the phone, book reservations and respond to emails
- Prepare check out receipts and collect payments from departing guests.
Waitress/ Barista
Auberge du Point Sublime
Juillet 2014
à août 2014
CDI
Rougon
France
- Arrange table settings and clean the restaurant
- Take food and drinks orders, serve meals
- Preparation and service of the hot and cold beverages
- Communicate order details to the Kitchen Staff
Traineeship
Hôtel les Gorges du Verdon ****
Avril 2014
à juillet 2014
Stage
La Palud-sur-Verdon
France
- Housekeeping:
-clean and maintain the hotel
-customer laundry - Waitressing:
-Breakfast and dinner service
-Arrange table settings and maintain a tidy dining area
-Communicate order details to the Kitchen Staff, serve food and drinks - Cooking:
-Preliminary preparations of the food (peeling and cutting of the vegetables, meat cutting...)
-Cooking Process
- Customer relationship management (CMR)
-
Commercial follow-up
Nettoyage des chambres en départ et en recouche dans un temps limité
Entretien des parties communes
Entretien du linge client
-
Reservation Management
Prise en charge des appels et e-mails
Intégration des réservations dans le système
Suivi des factures client
Encaissement des paiements -
Community management/ E-reputation
Mise en place, nettoyage salle de restaurant
Mise en place buffets
Service bar
Prise de commandes, encaissements et clôture caisse
Envoi des plats, suivi tables et débarrassage
- Notions in cost and general accounting
- A good command of Pack Oce
- A good command of dierent Property Management Software (PMS): Fidélio, OnQ, FOLS
- French - Mother tongue
- German - working knowledge
- English - advanced level
- Italian - working knowledge