Alberto Pantoja
Operations & Client Management Professional
Employed
Available
Paralegal/ Department Manager
Alexandra Lozano Immigration Law / My Injury Lawyer Pllc 6720 Fort Dent Way Suite 230 Tukwila WA
September 2020
to June 2026
Tukwila
- Provided comprehensive support in a high-volume personal injury practice, managing cases from client intake through settlement. Maintained regular communication with clients, insurance adjusters, medical providers, and attorneys to ensure cases progressed efficiently. Prepared demand packages, organized medical records and billing, tracked treatment, coordinated lien resolution, and assisted with case documentation and settlement negotiations. Provided litigation support as needed, including preparing documents and assisting with discovery.
- Promoted to Department Manager based on strong leadership and operational performance. Supervised a team of approximately 20 paralegals and support staff, overseeing daily department operations and ensuring efficient workflow management. Led daily team meetings to review case progress, communicate priorities, and evaluate key performance metrics to drive productivity and accountability. Collaborated closely with the Finance Department to review departmental profitability, analyze operating costs, and identify opportunities to improve efficiency while supporting business objectives. Managed workload distribution, trained and mentored team members, and partnered with attorneys to maintain exceptional client service and timely case resolution.
- Supported attorneys in a fast-paced immigration law practice by assisting with client intake, case preparation, and document management. Conducted initial consultations with prospective clients, explained the firm's legal services, answered questions regarding the immigration process, and helped convert consultations into retained clients through a consultative, client-focused approach.
- Prepared and submitted immigration petitions and applications, gathered supporting documentation, maintained organized case files, and monitored filing deadlines to ensure timely submissions. Served as a primary point of contact for clients, providing case updates and communicating with government agencies as needed. Successfully managed multiple cases simultaneously while maintaining accuracy, organization, and a high level of client service.
Event Marketing Campaign Management
Projext X / 15 S Grady Way #524, Renton WA
2019
to 2020
- Managed promotional marketing campaigns for national clients through in-store retail events, representing client brands in high-traffic retail locations including Walmart and Kroger. Executed direct marketing and sales initiatives while delivering exceptional customer service, educating consumers on products, and driving customer engagement.
- Trained and mentored new team members on company marketing systems, sales strategies, and event execution standards. Led team meetings focused on campaign performance, best practices, and professional development, while conducting second-round interviews to identify and onboard high-potential candidates. Provided ongoing coaching through regular check-ins and performance reviews to support employee growth and campaign success.
- Built and maintained strong relationships with clients, retail store management, executives, and cross-functional teams to ensure successful campaign execution. Collaborated in one-on-one meetings and networking opportunities to develop leadership skills, stay informed on new client products, and contribute to the continued growth and success of the organization
Property Manager
Tecton Corporation/ 900 sw 16th St Suite #210 Renton WA
July 2014
to 2020
- Managed the day-to-day operations of residential properties, ensuring high occupancy rates through effective leasing, tenant retention, and exceptional customer service. Marketed available units, conducted property tours, negotiated lease agreements, processed security deposits, and guided prospective tenants through the leasing process.
- Oversaw financial operations by collecting rent payments, coordinating vendor invoices, monitoring property expenses, and assisting with budget objectives. Maintained accurate records, prepared operational reports, and analyzed property performance to support informed business decisions.
- Served as the primary point of contact for tenants, promptly addressing concerns, resolving disputes, and maintaining consistent communication regarding property updates, policies, and community initiatives. Coordinated maintenance requests, property inspections, renovations, landscaping, and vendor services to ensure properties remained safe, compliant, and well maintained. Enforced lease terms and occupancy policies while fostering positive tenant relationships and a professional living environment.
