Alberto Pantoja
Operations & Client Management Professional
Employed
Available
Paralegal/ Department Manager
Alexandra Lozano Immigration Law / My Injury Lawyer Pllc 6720 Fort Dent Way Suite 230 Tukwila WA
September 2020
to June 2026
Tukwila
- Provided comprehensive support in a high-volume personal injury practice, managing cases from client intake through settlement. Maintained regular communication with clients, insurance adjusters, medical providers, and attorneys to ensure cases progressed efficiently. Prepared demand packages, organized medical records and billing, tracked treatment, coordinated lien resolution, and assisted with case documentation and settlement negotiations. Provided litigation support as needed, including preparing documents and assisting with discovery.
- Promoted to Department Manager based on strong leadership and operational performance. Supervised a team of approximately 20 paralegals and support staff, overseeing daily department operations and ensuring efficient workflow management. Led daily team meetings to review case progress, communicate priorities, and evaluate key performance metrics to drive productivity and accountability. Collaborated closely with the Finance Department to review departmental profitability, analyze operating costs, and identify opportunities to improve efficiency while supporting business objectives. Managed workload distribution, trained and mentored team members, and partnered with attorneys to maintain exceptional client service and timely case resolution.
- Supported attorneys in a fast-paced immigration law practice by assisting with client intake, case preparation, and document management. Conducted initial consultations with prospective clients, explained the firm's legal services, answered questions regarding the immigration process, and helped convert consultations into retained clients through a consultative, client-focused approach.
- Prepared and submitted immigration petitions and applications, gathered supporting documentation, maintained organized case files, and monitored filing deadlines to ensure timely submissions. Served as a primary point of contact for clients, providing case updates and communicating with government agencies as needed. Successfully managed multiple cases simultaneously while maintaining accuracy, organization, and a high level of client service.
