Graduate of a Master’s degree from the National School of Management in Quality, State Engineer in Software Engineering from USTHB, trained in Project management and risk management, Security Management, Privacy Data Protection, Business Continuity and remediation techniques methods, my 13 years of professional experience allow me to listen to business requirements, bring a real added value in Business Development to ensure the satisfaction of key interested parties and grow .
IT Service Project Manager , lead team for implementation of ITSM solution (ServiceDesk MSP Manage Engine)
A leadership position with direct supervision process owners, - Provides guidance on the design of IT services, processes, and other aspects of IT service management
Advised organizations on meeting business objectives through the use of IT service management, change Management and Problem management
Understood customer requirements and business objectives to provide strategic advice on using technology to achieve goals
Managed IT initiatives and collaborated with in-house technical staff
Defined and reviewed service measurement using key performance indicators (KPIs) to generate quality reports and measure service effectiveness and value
