Graduate of a Master’s degree from the National School of Management in Quality, State Engineer in Software Engineering from USTHB, trained in Project management and risk management, Security Management, Privacy Data Protection, Business Continuity and remediation techniques methods, my 13 years of professional experience allow me to listen to business requirements, bring a real added value in Business Development to ensure the satisfaction of key interested parties and grow .
IT Service Project Manager , lead team for implementation of ITSM solution (ServiceDesk MSP Manage Engine)
A leadership position with direct supervision process owners, - Provides guidance on the design of IT services, processes, and other aspects of IT service management
Advised organizations on meeting business objectives through the use of IT service management, change Management and Problem management
Understood customer requirements and business objectives to provide strategic advice on using technology to achieve goals
Managed IT initiatives and collaborated with in-house technical staff
Defined and reviewed service measurement using key performance indicators (KPIs) to generate quality reports and measure service effectiveness and value
Experienced Governance and Security Trainer in designing and delivering training programs for organizations seeking to achieve certification. Skilled in developing engaging and effective training materials and working with diverse groups of learners.
Specialized Skills: Training program design and development, adult learning theory, ISO 27001/ 27002 implementation and auditing, information security best practices.
ITPrenariat support Startup entrepreneurship to embark on the world of IT entrepreneurship, identify the issues and prepare them for the challenges of the Algerian and global market …
Manage team and Digital communication made up of professionals self-entrepreneurs, Consultants, Managers … highly qualified and who actively act for the development of the IT entrepreneurship in Algeria.
Entreprise d'Appui au Développement du Numérique (EADN)
January 2019
to January 2021
Full-time
Algiers
Algeria
My main mission as the quality-methods manager is to ensure that the quality of the products and methods used within the company, by the project teams, are respected. It implements the quality policy of the company by associating indicators and control processes.
