Romain EDIN
Network Engineer
40 years old
Professional Status
Employed
Open to opportunities
About Me
More than 10 years in the telecommunication and network security industry, mainly for Qosmos (Division of ENEA) the leader in Deep Packet Inspection (DPI) and traffic analysis. I have experienced multiple aspects of a software company, from QA engineer to Expert Engineer Customer Support and finally Technical Account Manager.
Strong technical background associated with great communication skills and dedication allowed me to establish strong and long-lasting relationships with numbers of international customers, including C-level executives from Tier 1 companies and governments.
Strong technical background associated with great communication skills and dedication allowed me to establish strong and long-lasting relationships with numbers of international customers, including C-level executives from Tier 1 companies and governments.
Technical Account Manager
ENEA
Since April 2017
Full-time
Singapore
Singapore
- Pre Sales
• Prospection, participation to IT shows, hunting for potential customers/partners
• Identifies current and future customer technical requirements
• Full introduction and presentation of the company and company's products
Identification of opportunities and qualification of incoming technical requests
Answer RFx and prepares solution design by understanding customer requirements
- Provide training and technical support during evaluation, including travel onsite
- Provide training and technical support during evaluation, including travel onsite
- Post Sales
- Main contact with the customer during contract's lifetime
- Provide regular heads up and technical training on new features
- Handle escalation and assure resolution of critical requests in a timely manner
- Identify pain points or needs for potential upsell
- Main contact with the customer during contract's lifetime
(Sabatical Leave) Volunteer across Canada
WorkAway / HelpX / Wooff
August 2016
to January 2016
- Volunteering and cultural exchange around the world. Integrate and help local communities in over 155 countries.
A few hours honest help per day in exchange for food and accommodation and an opportunity to learn about the local lifestyle and community, with friendly hosts in varying situations and surroundings. - Helping in many building/gardening/farming projects while crossing Canada from East to West
- More than 10 different experiences in different places for individuals or small business/farm
- Carpentry, building shed in Fredericton, NB
- Building a wooden shop, and taking care of animals (pig, sheep) in Chicoutimi, QC
- Harvesting potatoes/squash and painting near Montreal, QC
- Gardening in Parry Sound, ON
- Painting, Moving furniture and laying carpets in Malakwa, BC
- and so much more !
Customer services & support engineer (expert)
Qosmos
2012
to June 2016
Full-time
Paris
France
- Qosmos leads the market for embedded Deep Packet Inspection (DPI) and network intelligence technology used in physical, SDN and NFV architectures. The company supplies software to vendors who embed real-time application awareness in their products for traffic optimization, service chaining, quality of service, analytics, cybersecurity and more.
- Technical support (all levels) for international customers
- Internal and external training
on new products/features - Interfaces with R&D, Pre-Sales, Customers
- On-site technical assistance, product integration/customization
- Supports the Pre-Sales Engineer during product evaluation
Support Phase
- Assists customers with their issues, reproduce, qualify and provide a patch to R&D team.
- Provides back-line support to Field Application Engineer ensuring timely and effective problem resolution.
- Accompany customers during evaluation period
- 24/7 customer support (on-call engineer)
- Escalation management. Daily status reports and customer meetings
Project Phase
- Provide training to customers regarding Qosmos products
- Helping them during deployment phase
- Worldwide on-site technical assistance/troubleshooting/training/integration:
Silicon Valley, California (7 months)
Tokyo, Japan (3 months)
Athens, Greece (3 months)
Bern, Switzerland
- Assists customers with their issues, reproduce, qualify and provide a patch to R&D team.
- C, bash, Perl, python
- Linux, BreakingPoint, DPDK, Napatech
Tests & Validation Engineer on DeepFlow product (Team Leader)
Qosmos
July 2011
to September 2012
Full-time
Paris
France
- Qosmos leads the market for embedded Deep Packet Inspection (DPI) and network intelligence technology used in physical, SDN and NFV architectures. The company supplies software to vendors who embed real-time application awareness in their products for traffic optimization, service chaining, quality of service, analytics, cybersecurity and more.
- Technical referent on Deepflow product's T&V. Responsible for product's quality
- Test plan development and execution
- Test reports creation included with monthly deliveries
- Team leader responsibilities
- Responsible for general product quality
- Define and follow up team tasks and work
- Interview and train new team members
- Weekly report team activities
- Effort costing
- Responsible for general product quality
- Test plan development and execution (bash, perl, python)
- Test automation
- Set up of several test environments and platforms (VoIP Asterisk, FTP, ...)
- Performance and load tests using BreakingPoint hardware, or IBM servers with Napatech cards.
- Linux (Red Hat) environment
- x86, cavium, tilera, bivio architectures
Test & Validation Engineer on ixEngine product
Qosmos
Since October 2009
Full-time
Paris
France
- Qosmos leads the market for embedded Deep Packet Inspection (DPI) and network intelligence technology used in physical, SDN and NFV architectures. The company supplies software to vendors who embed real-time application awareness in their products for traffic optimisation, service chaining, quality of service, analytics, cyber security and more.
- Test & Validation on ixEngine product
- Test plan development and execution (C/bash)
- Performance and load tests
- Automation scripts development
- Set up testing environment (Asterisk, FTP, HTTP server, ...)
- Wireshark power user
- Strong knowledge of most network protocols
Network Engineer
Thalès Communications
March 2009
to September 2009
Internship
Colombes
France
- Thales Group is a French multinational company that designs and builds electrical systems and provides services for the aerospace, defense, transportation and security markets.
- Study, development and validation of a QoS Prototype for the military network
- Test plan writing and execution
- IP addressing (IPv4, IPv6) for the whole test network and required equipment
- Patch bay, network equipment wiring (routers, servers, switchs, KVM ... )
- Network configuration of servers and workstations (Virtualisation VMWare & VirtualBox)
- Routers configuration (Cisco, Linux & Juniper)
- Routing protocols set up (Rip, Ripv6, OSPF, OSPFv3, BGP, Multicast PIM)
- Integration and test of a RSVP call manager on Linux
- Implementation of QoS (DiffServ, IntServ & RSVP)
- Linux system administration / Kernel modification and compilation (2.6.24 - 2.6.27)
IT technician
Metalogic (SSII)
Since June 2007
Part-time
Paris
France
- Servers & workstation moving
- Data network patching
School tutor
Prépavenir
2006
to 2009
Full-time
Paris
France
- Private at home tutoring
- Help with school homework, studying for test or exam
- High school
- Mostly in mathematics, physic, English
-
OSI, TCP/IP, UDP, GTP, GTPv2
Advanced
-
Strong knowledge of most network protocols
Advanced
-
Mobile networks
Good
-
Router configuration (Cisco, Juniper)
Good
-
Soft Skills
Advanced
-
C
Good
-
Shell / perl / python
Good
- SQL, Apache
-
Linux (RedHat, Debian, Ubuntu, Arch)
Advanced
- Windows XP, Vista, Seven, 8, 10
-
Wireshark / Ethereal / tcpreplay
Advanced
-
BreakingPoint
Advanced
-
Salesforce
Good
- Word, Excel, PowerPoint, OpenOffice
- VirtualBox, VMWare
- GIT
- CVS
- Adobe Premiere (Short video creation)
- Adobe Lightroom
- Adobe Photoshop
- Beach Volley Ball
- Wakeboard
- Squash
- Tennis / Badminton
- Snowboard / skateboard / roller blade
- Computers (Hardware & Software)
- Everything related to High Technology
- Cooking
- Scuba diving (Advanced Open Water certified)
- Guitar / Drums
- Gardening / Hydroponics
- Camera and aerial pictures using a professional drone
- Image post processing
- Video production
- https://www.facebook.com/aeropxl/
- https://www.youtube.com/channel/UC_BjhLQq3JOM3UUEBzC7vRw
Master Degree in Network, Telecommunication and Signal Processing
Institut Galilée, Université Paris 13
September 2007
to July 2009
Encryption algorithms
Database and web server: SQL, JDBC, MySQL, Apache, Tomcat
Digital signal processing
Network security
Mobile Network: GSM, GPRS, UMTS, EDGE
Web Dev: Java, J2EE, HTML
Network
Database and web server: SQL, JDBC, MySQL, Apache, Tomcat
Digital signal processing
Network security
Mobile Network: GSM, GPRS, UMTS, EDGE
Web Dev: Java, J2EE, HTML
Network
- OSI, TCP/IP, UDP
- IP Planning
- Routing (Dijkstra, Bellman-Ford algorithms)
- Routers configuration (CISCO)
Statistical signal processing
Image processing: JPEG, MJPEG, MPEG, H264
Radio signal
Network: OSI, TCP/IP, UDP
Théorie du Signal
- Fourier, Domaine Fréquentiel
- Transformées de Laplace, en Z
Programming: Assembly, MS-DOS, bash, C
Propagation
- Ondes planes, Electromagnétiques, Dispersion
- Ondes planes, Electromagnétiques, Dispersion
- Propagation dans un câble BNC, avec ou sans pertes
- Adaptation d'Impédance (Abaques de Smith)
- Fibres Optiques
Automatique
- Asservissement sous Matlab
Electronique de Fonction / Filtrage
- Etude de Schémas sous PSPICE
- Gabarits, Filtres (Butterworth, Tchebytchev, ...)
- Construction d'un Analyseur de Spectres
Electronique Numérique
Electronique Analogique
Electromagnétisme
Microcontroleurs
