More than 10 years in the telecommunication and network security industry, mainly for Qosmos (Division of ENEA) the leader in Deep Packet Inspection (DPI) and traffic analysis. I have experienced multiple aspects of a software company, from QA engineer to Expert Engineer Customer Support and finally Technical Account Manager. Strong technical background associated with great communication skills and dedication allowed me to establish strong and long-lasting relationships with numbers of international customers, including C-level executives from Tier 1 companies and governments.
Pre Sales • Prospection, participation to IT shows, hunting for potential customers/partners • Identifies current and future customer technical requirements • Full introduction and presentation of the company and company's products Identification of opportunities and qualification of incoming technical requests Answer RFx and prepares solution design by understanding customer requirements
Provide training and technical support during evaluation, including travel onsite
Post Sales
Main contact with the customer during contract's lifetime
Provide regular heads up and technical training on new features
Handle escalation and assure resolution of critical requests in a timely manner
Identify pain points or needs for potential upsell
