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Quentin Lambert Gayraud

Workplace Engineer
French

Home Experiences Education Skills Interests
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Quentin Lambert Gayraud
46 years old
Driving License
LinkedIn
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Professional Status
Employed
Open to opportunities
About Me
Passionate and qualified in computer science, I have been working in this field for more than 20 years.

The diversity of my professional experiences, my sense of adaptation and my strong taste for new technologies have allowed me to evolve in different functions and on different projects.
While taking into account the realities and objectives ofthe company, I am always ready to take on newchallenges with the goal of success.

If my profile interests you, contact me!
Experiences
  • Change of company following the acquisition of Altran but same mission until October 2023
  • Mission : Tech Lead Workstation since November 2023
  • Customer: TotalEnergies (multinational context)
  • Technical manager of the Workstation Product
  • Guarantor of the service rendered, definition of the associated performance criteria, and creation of Dashboards relating to the services within its scope
  • Propose the best solutions to meet the needs of the Branches.
  • End-to-end service management for services from RUN (studies, projects or upgrades) through to support.
  • Management of the activity backlog and definition of priorities
  • Participate in budget construction and monitoring, as well as in the creation and maintenance of PSOs (Product Service Offers) proposed to customers.
  • Crisis/problem management until nominal service restoration.
  • Management of technical perimeter upgrades to meet current and future customer needs, and integrate new features or technological constraints.
  • Assisting project leaders in specifying their needs, and preparing arbitration to ensure overall consistency at Company level, while taking into account the context of the Branches and Subsidiaries.
  • Preparation of pre-project files to launch projects and steering filesIndustrialization of solutions to optimize operating costs.
  • Coordination and management of operational activities (incidents, problems, service requests) and engineering activities (N3 support, requests for studies and upgrades), in compliance with current methodologies (AGILE) and safety constraints, while striving for quality and optimizing costs defined in agreement with the various project owners.
  • Manage relations with the various parties involved (operator, support, project management, architecture, training, communication, etc.) within the scope of the actions to be carried out.
  • Manage relations with suppliers and editors, supervise services, and guarantee the quality of deliverables.
  • Participate in building the roadmap for Master Vision services and technical components.Manage the obsolescence of VISION applications and tools, as well as the upgrading or decommissioning of components.
  • Management of the pilot user population for continuous delivery
  • Manage cross-functional projects and activities, taking account of costs, deadlines and quality.
  • Team For The Planet is a company with a mission that wants to raise 1 billion euros to deploy 100 innovations to fight against global warming.
    It is possible to become a shareholder from one euro invested.

    We are the last generation that can avoid a climate collapse. Let's act together!

    If you want to know how to get involved, it's here: https://www.join-time.com/en
  • Client: Airbus Commercial Aircraft (multinational context)
  • Desktop as a Service (DaaS) project management for the 3D Experience application
    • Agile Method (SAFe Framework)
    • Participation in PI planning
    • Participation in the entry into service of new versions (minor and major)
    • Management of more than 800 virtual machines and associated 3D capacity
    • Upgrade of VMware software
    • VM pool usage report
    • Evolution management
    • Continuous improvement
  • Automation of recurring tasks
    • Deployment of Microsoft security patches on the virtual machine park
    • Update versions of Windows 10
  • Workload plan management
    • Activity planning
    • On-call planning
    • Follow-up of priorities
  • Soft skills: Strength of proposal, proactivity, federation and enthusiasm
  • Client: Airbus Commercial Aircraft (multinational context)
  • Responsible for a team of 16 employees (including an offshore part)
    • Monitoring the quality of deliverables
    • Monthly invoicing management
    • Technical qualification of recruitment
    • Follow-up of employees' skills development
  • Project management
    • Drafting of commercial proposals and costing
    • Drafting of operating documentation
    • Monitoring and management of priorities, risks and alerts
    • Management of proof of concept
    • Continuous improvement and implementation
    • Management of major or minor changes
  • Technical expertise
    • Management of Windows 7, Windows 8.1 and Windows 10 Masters with MDT & SCCM
    • Management of workstation migration from Windows 7 / 8.1 to Windows 10 (Version 1607 and above)
    • Management of the integration of new hardware into the catalog (desktops / laptops and tablets) and integration of drivers (drivers) in SCCM and/or MDT
    • Management of BIOS, firmware and driver updates
    • Management of Microsoft security patches for Windows, .NET Framework and Office (WSUS)
    • Management of virtual machine hypervisors: VMware vSphere (~50 VMs) / Hyper-V (5)
    • Management of qualification and creation of application packages (Duration: 6 months)
  • Customer relationship
    • Preparation and animation of monthly Operational Committees
    • Participation in business meetings and presentation of monthly activities
  • Soft skills: Team management, talent development, sense of customer service, stress management and coordination
  • Client: Thales Alenia Space
  • Responsible for a team of 2 people
    - Activities planning
    - Monitoring the quality of deliverables
    - Customer operational follow-up
    - Prioritization of the activity
  • Master, Packaging and SCCM Technical Referent
    - Management of the deployment of Operating Systems and packages under SCCM
    - Application packaging for Windows 7 64 bits and Metaframe
    - Application virtualization with Citrix XenApp
    - Data migration using USMT (User State Migration Tool)
    - Update of the application repository and configuration management
    - Script development (VBS, Batch, HTA, PowerShell,…)
    - Development of task automation tools
    - Level 3 support
    - Analysis and impact study
  • Soft skills: Sense of customer service, sense of communication and autonomy
  • Clients: CNES (Toulouse) et Pierre Fabre (Castres)
  • Packaging technical manager for a TMA workstation (team of 5 employees)
    • Analysis, impact study and level 3 support with travel to the customer site
    • Achievement of technical and operational qualifications
    • Drafting of technical documentation (Best practices, Templates, procedures, reports,...)
    • Participation in responses to workstation calls for tenders
    • Training of packagers and upskilling of employees
    • Validation of technical skills during job interviews
  • Creation of Masters (WDS, MDT, WAIK, ADK)
  • Qualification and packaging of applications
  • Application virtualization with Microsoft AppV and VMWare ThinApp
  • Administration of the LDMS (LANDesk Management Suite) distribution tool
  • Integration and deployment of packages
  • Deployment of security patches via LDMS and WSUS
  • Script development (VBS, Batch, HTA, PowerShell,…)
  • Development of task automation tools (VB.NET)
  • Creation of models and virtual machines (Hyper-V, VMWare ESX and VMWare Workstation)
  • Automate testing with HP Quick Test Pro or Testing Anywhere tools
  • Soft skills: Adaptability, rigor and technology watch
  • Client: AirFrance/KLM
  • Technical Manager (team of 7 employees)
  • Qualification and packaging of applications
  • Administration of Remote Distribution tools (NAMP and SMS)
  • Mastering workstations and servers
  • Active Directory Administration & L3 user support
  • Soft skills: Team work and spirit, organization, autonomy

Computer Maintenance and User Support Technician

FAST Maintenance
September 2002 to December 2006
Full-time
Blagnac
France
  • Client: Airbus Commercial Aircraft (multinational context)
  • Installation and maintenance of user workstations
  • Level 1 and 2 user support
  • Drafting of technical documentation
  • Soft skills: Teamwork, listening skills and positive attitude
Education

E-Learning

2021 - Introduction to Digital Transformation with Google Cloud (Coursera)

2020 - Microsoft Azure Fundamentals (Microsoft Learn)

2019 - AWS Cloud Fundamentals (AWSome Day)

Professional training

2019 - VMware Workspace One

2016 - SCCM 2012 + PowerShell

2014 - Office 365 technical seminar

2013 - Manage your IT system (LANDesk - MS90) + Configure Windows 8 (Microsoft - MS20687)

2012 - HP Quick Test Pro 11 + AdminStudio: Windows 7 Migration and Virtualization + Windows 8 Technical Seminar + Windows Server 2008 – Active Directory (Microsoft - MS6857)

2011 - AdminStudio & Installshield

2009 - The Java language: the fundamentals +
Microsoft Visual Basic Scripting Edition and Microsoft + Windows Script Host Essentials (Microsoft - MS2433)

2008 - English lesson (30H).

2007 - Maintenance and troubleshooting of Windows 7 workstations (Microsoft - MS5954) + Windows Installer & Wise Package Studio.

Degree

IUT Paul Sabatier - Toulouse

2001
University Diploma of Technology in Management Computing
Interests

Associative

  • Treasurer (from 2000 to 2004) then President (from 2004 to 2010) of an association

Sports

  • Hiking, biking
  • Jeet Kune Do – Kali instructor from 1998 to 2012
Skills

Deployment

  • WDS - MDT - WAIK - ADK - MDOP
    Expert
  • LANDesk Management Suite
    Advanced
  • SCCM - MECM - ConfigMgr
    Advanced
  • Active Directory - IIS - TSE
    Good
  • Intune - Autopilot
    Good
  • Group Policies Management
    Advanced
  • Office 365 - Microsoft 365
    Advanced

Virtualization & Cloud computing

  • App-V - ThinApp - XenApp
    Advanced
  • Microsoft Hyper-V
    Good
  • VMWare Suite (vSphere - ESXi - Horizon - Identity Manager)
    Good
  • VMware Workspace One
    Intermediate
  • Microsoft Azure
    Intermediate
  • Amazon Web Services (AWS)
    Intermediate
  • Google Cloud
    Intermediate

Operating Systems

  • Windows Client
    Expert
  • Windows Server
    Good

Software packaging

  • Wise Package Studio - InstallShield - AdminStudio
    Advanced

Scripting Languages & others

  • Batch - VB Script
    Advanced
  • VB.Net
    Advanced
  • Powershell - PowerCLI
    Advanced
  • HTML - HTA - XML - PHP - AJAX - CSS
    Advanced

Databases & network

  • Access - SQL Server
    Intermediate
  • LAN - WAN - TCP/IP - DNS - DHCP
    Good

Methodology

  • Agile (Framework SAFe)
    Advanced
  • Agile (Framework Spotify)
    Advanced
  • Agile (Framework Kanban)
    Advanced
  • ITIL v4
    Advanced

Other Tools

  • Jira / Confluence
    Advanced
  • Microsoft Power Plaform
    Advanced

Soft Skills

  • Task automation
    Advanced
  • Troubleshooting
    Advanced
  • Team management
    Advanced
  • Talent development
    Advanced
  • Customer Service
    Advanced
  • Stress management
    Good
  • Coordination
    Advanced
  • Communication
    Advanced
  • Autonomy
    Expert