During the past decade, as part of several transformations, I progressively move from a project team member to a team leader position. True change protagonist, I am confident during scope phase, preparation phase and implementations requiring high level of coordination and quick reactivity in solving issues.
FR e-commerce country lead since October 19 : • Constitution and coordination of a structure to manage e-commerce transformation in FR : FR e-commerce steerco (MD), FR e-commerce project sponsor (MD Marketing FR) and FR e-commerce core team (Managers)
• FR Retail increase
o FR lead of the TNT FR retail partner change Relais Colis -> Mondial Relay. Preparation and Coordination with FedEx : IT, OPS, CE, Sales, Legal, Purchasing, and Mondial Relay project team. Switch done full charge (10k ppd) in Feb 21 for all services (DTR / ARTH / RTH / Drop off) and involving 98 stations, 60 customer service agents and 12000 B2C Shippers
o FedEx International: Project management to enable RTH coverage increase for TOP 8 FedEx Domestic stations
• FR FDMi improvements
o FR QAT lead for CDO compliance (OPS & CE): +20 pts in CDO Compliance in a year
o Project lead for the integration of FDMi CDO instructions in TNT DOM BAU processes and systems
• FR Launch of the new FICP product P&E coordination
FR Field P&E engineer from October 18 to September 19
• FR Lead for the launch of a top priority B2C customer with Direct infeed DE FR
• Lead for the reorganization of the FR Domestic infeed management
• Elaboration of linehaul plans for 2 FR integrations project (Toulouse PUD/Ramp and LYON)