Experienced Tour Director passionate about creating unforgettable travel experiences. Specializing in crafting enriching itineraries, providing historical insights, and fostering cultural connections. Committed to ensuring traveler comfort, safety, and satisfaction through personalized service. Dedicated to promoting cultural understanding and appreciation while transforming trips into extraordinary adventures.
Join me on a journey of discovery where every destination tells a story and every traveler becomes part of a global community united by a love for travel and exploration.
Led and managed multi-day tours for large groups (40+ people) across diverse European destinations (Benelux ,Switzerland,Central Europe and Balkans) ensuring a flawless and engaging traveller experience.
Orchestrated all tour logistics, including transportation, accommodation, and activity scheduling, consistently maintaining tight timelines and budgets.
Forged and maintained strong relationships with a network of local suppliers, including hotels, restaurants, and guides, to secure high-quality services and exclusive experiences.
Delivered captivating educational commentaries and historical insights, significantly enhancing guest immersion and cultural understanding.
Implemented comprehensive safety protocols and proactively managed emergencies, ensuring the well-being of all travellers.
Fostered an inclusive and welcoming group dynamic, successfully building a sense of community among travellers from varied backgrounds.
Efficient and complete handling of IT issues generated via Hubspot
System monitoring ,documentation and reports
API Postman testing
Handle disputes between customers and service providers until resolved
Monitors and resolves system alerts, escalates critical issues, tracks parties until service is restored and dig deep into logs by collaborating with product and engineering teams to improve our products.
Provides a cloud-based API analytics trough Moesif which offers complete visibility into all of our API traffic, allowing us to track and monitor integrations, prevent revenue loss and mitigate risk.
• Research, recommend, configure and manage software configuration changes • Work with different business units to understand their needs software and all the problems they encountered, • Work with software vendors to resolve application issues, including short-term and long-term (root cause), • Solve bugs and application issues through regular testing, help desk tickets, and other methods • Provides access to files and folders, shared mailboxes, DLs, and more. • Onboarding and Training new employees • Major Incidents Handling
Applications and tools used: Active Directory, ITSM, SNOW, MS Office 365, Avaya Apps, Contact Pro, Cisco Apps, Teams, RDP, CyberArc, Citrix, Intune, Web-based applications
Develop and maintain business relations with all current or potential advertisers Seek out and target new advertisers and new business opportunities Prepare personal tenders for each client Meet and understand their needs, aims and objectives
