Krasimir Yanev
Tour Director/ Tour Leader
Strong Communication Skills
Time Management
Problem Solving
Empathy
Flexibility
Professional Status
Employed
Open to opportunities
About Me
Experienced Tour Director passionate about creating unforgettable travel experiences. Specializing in crafting enriching itineraries, providing historical insights, and fostering cultural connections. Committed to ensuring traveler comfort, safety, and satisfaction through personalized service. Dedicated to promoting cultural understanding and appreciation while transforming trips into extraordinary adventures.
Join me on a journey of discovery where every destination tells a story and every traveler becomes part of a global community united by a love for travel and exploration.
Join me on a journey of discovery where every destination tells a story and every traveler becomes part of a global community united by a love for travel and exploration.
Tour Director
EF
Since 2023
- Experienced Tour Director adept at leading large groups across Western and South Europe, ensuring seamless logistics and unforgettable travel experiences. Key responsibilities include:
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Logistics Management: Orchestrating transportation, accommodations, and itineraries.
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Supplier Coordination: Establishing relationships with hotels, restaurants, and guides.
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Documentation: Maintaining up-to-date tour paperwork for smooth operations.
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Educational Commentaries: Providing engaging insights into destinations visited.
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Activity Leadership: Designing hands-on experiences to enrich cultural immersion.
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Traveller Safety: Implementing safety protocols and emergency procedures.
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Inclusivity: Fostering a sense of community and belonging for all travellers.
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Brand Representation: Serving as an ambassador for EF, delivering exceptional travel experiences.
Committed to enhancing cultural understanding, creating memorable journeys, and ensuring the utmost satisfaction of every traveller under my guidance. -
Logistics Management: Orchestrating transportation, accommodations, and itineraries.
API Support Specialist
Reloadly
October 2022
to January 2023
- Efficient and complete handling of IT issues generated via Hubspot
System monitoring ,documentation and reports
API Postman testing
Handle disputes between customers and service providers until resolved
Monitors and resolves system alerts, escalates critical issues, tracks parties until service is restored and dig deep into logs by collaborating with product and engineering teams to improve our products.
Provides a cloud-based API analytics trough Moesif which offers complete visibility into all of our API traffic, allowing us to track and monitor integrations, prevent revenue loss and mitigate risk.
#hubspot #postman #api #noc #moesif
IT - Level 1 T2 Analyst
Computacenter
Since December 2016
- • Research, recommend, configure and manage software configuration changes
• Work with different business units to understand their needs
software and all the problems they encountered,
• Work with software vendors to resolve application issues, including short-term and
long-term (root cause),
• Solve bugs and application issues through regular testing, help desk tickets,
and other methods
• Provides access to files and folders, shared mailboxes, DLs, and more.
• Onboarding and Training new employees
• Major Incidents Handling
Applications and tools used: Active Directory, ITSM, SNOW, MS Office 365, Avaya Apps, Contact Pro, Cisco Apps, Teams, RDP, CyberArc, Citrix, Intune, Web-based applications
Senior Front Office Agent
Starwood Hotels Ltd (Aloft Hotel)
October 2010
to December 2015
Full-time
Brussels
Belgium
Real Estate Agent/Advertising Coordinator
Re/Max Classic / Ani-Bo Ltd
August 2007
to October 2008
Full-time
Sofia
Bulgaria
Sales Agent-Small and Medium Business Clients
Vivacom (Vivatel/BTK)
June 2006
to July 2007
Full-time
Sofia
Bulgaria
Advertising Agent
Romantica FM
March 2007
to October 2008
Sofia
Bulgaria
- Develop and maintain business relations with all current or potential advertisers
Seek out and target new advertisers and new business opportunities
Prepare personal tenders for each client
Meet and understand their needs, aims and objectives
Bachelor
Economy orientated studies with classes of management,accounting,business communication,finance,statistic,marketing,computer systems etc.
Economy orientated studies with classes of management,accounting,business communication,finance,statistic,marketing,computer systems etc.
Secondary
Electronic orientated studies
Electronic orientated studies
Skills
Computer Skills and OS
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Windows ALL
Expert
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Opera
Expert
-
Micros
Expert
-
Microsoft Office
Good
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Android
Advanced
Job Related
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Team Player
Expert
-
Decisive
Expert
-
Fast Learner
Expert
-
Adaptive
Expert
-
Flexible
Expert
-
Indipendant
Expert
-
Technical
Expert
-
Good Listener
Expert
-
Tech Support
Expert
-
API
Good
-
NOC
Advanced
- Moesif
-
Hubspot
Advanced
-
ITSM
Advanced
-
Service Now
Expert
- Sales
- Data
Languages
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English
Expert
-
French
Good
-
Bulgarian
Expert
-
Spanish
Good
