Over 4 years of extensive experience in different fast-paced retail environment Passionate about great customer service through listening, a positive attitude, and prompt follow-up
Establishment of treatment process for study and price requests
Response to requests by phone, email, fax
Identifying needs and parts model
Advice and recommendation of related products and services
Management of requests, delivery times and prices (external stock in Spain and Italy)
Quotation, discounts management and commercial offers relaunch
Management of shipping and order tracking
Product returns and warranty management
Company Description
IDTHERM, based in Lyon, is the exclusive distributor in France Trademark : Brands, ENERGYES, Hanbell, IDTHERM And offers solutions in various fields: • Commercial and industrial solutions composed of liquid chillers and heat pumps under the brand ERNERGYes • Solutions next generation multi energy and multi-source branded ERNERGYes • Refrigeration solutions manufactured to specification under the brand IDTHERM • Solutions for screw compressors new generation under the brand Hanbell
