Fayez Ferchiche
Inside / Internal Technical Sales
People skills
Technical understanding
Customer Service
Sales coordinator
Versatility
42 years old
Driving License
Fremont (94538) United States (California)
Employed
Available
Over 4 years of extensive experience in different fast-paced retail environment
Passionate about great customer service through listening, a positive attitude, and prompt follow-up
Passionate about great customer service through listening, a positive attitude, and prompt follow-up
Runner / Bar-Back
Il Lido Italian Canteen
July 2014
to May 2015
Perth
Australia - Western Australia
- Assistance of the Barman and the Barista for cleaning and restocking
- Table service and food running
- Greeting customers and taking bookings
- Menu Introduction and order taking / entry
Technician Stagehand
VenuesWest - HBF Stadium
August 2014
to May 2015
Temporary Work
Perth
Australia - Western Australia
- Installation of show equipment's need (stage, seats, cables, ...)
- Implementing according to specifications
- Monitor the proper functioning during the event
Technical Sales Coordinator
Haladjian Frère
October 2013
to April 2014
Full-time
Chasse-sur-Rhône
France
- Direct response to requests (counter), by phone, email, fax
- Identifying needs and parts model
- Advice and recommendation of related products and services
- Quotation, discounts management and commercial offers relaunch
- Management of shipping and order tracking
- Product returns and warranty management
Technician and Technical Sales
Self employed
March 2012
to August 2013
Freelancer
Lyon
France
- Vibratory finishing is the solution choosen for precision and pressure deburring, rounding edges, smoothing, polishing, tumbling, degreasing, cleaning, derusting, pickling and drying.
- Parts made of steel, brass, copper, plastics or similar are processed in machines using special abrasive compounds and by applying vibration, rotation and centrifugal force.
Inside Technical Sales
EUROFOR
September 2011
to March 2012
Full-time
Chassieu
France
- Direct response to requests (counter), by phone, email, fax
- Identifying needs and parts model
- Advice and recommendation of related products and services
- Quotation, discounts management and commercial offers relaunch
- Management of shipping and order tracking
- Product returns and warranty management
Technical Sales Representative
Micro Technica
May 2011
to August 2011
Temporary Work
Vaulx-en-Velin
France
- Creation and mailing of commercial leaflets and brochures
- Improvement of the information system between sales representatives and Engineers
- Establishment of treatment process for study and price requests
Inside Technical Sales
IDTHERM
December 2010
to April 2011
Temporary Work
Vaulx-Milieu
France
- Establishment of treatment process for study and price requests
- Response to requests by phone, email, fax
- Identifying needs and parts model
- Advice and recommendation of related products and services
- Management of requests, delivery times and prices (external stock in Spain and Italy)
- Quotation, discounts management and commercial offers relaunch
- Management of shipping and order tracking
- Product returns and warranty management
Technician Stagehand
VenuesWest - Challenges Stadium
June 2009
to February 2010
Temporary Work
Perth
Australia - Western Australia
- Installation of show equipment's need (stage, seats, cables, ...)
- Implementing according to specifications
- Monitor the proper functioning during the event
Overseas Technical Sales
SORHEA
September 2007
to January 2009
Apprenticeship
Lyon
France
- Response to requests by phone, email, fax
- Needs identification, study and respond to tenders
- Advice and recommendation of related products and services
- Demand management, delivery times and prices
- Quotation, discounts management and commercial offers relaunch
- Management of shipping and order tracking
- Product returns and under warranty management
Inside Technical Sales
DMS - Delta Maintenance Services
November 2006
to December 2006
Internship
Lyon
France
- Telemarketing (cold calling)
- Making appointments
- Organizing business tours
Inside Technical Sales
LBS - Lyon Blindage Sécurité
June 2006
to July 2006
Internship
Lyon
France
- Creation of commercial documentations (leaflets, brochures)
- Organization and planning of action and promotion
Inside Technical Sales
Vitaprotect
January 2006
to February 2006
Internship
Lyon
France
- Survey on Competition
- Preparation of exhibitions
- After Sales Service, technical support
Electrotechnic
PROFROID
June 2004
to July 2004
Internship
Lyon
France
- Installation, setup and service of refrigeration equipment (walk-ins, freezers, compressors...)
St Mark's is an International College founded in 1973, with the goal of furthering International communications through English language education.
St Mark's has developed a fine reputation as one of Australia's prestigious English Language institution. Having won the West Australian Industry and Export Award for 2004, the State's premier award, was in recognition of the high standards maintained at St Mark's.
Learn more
St Mark's has developed a fine reputation as one of Australia's prestigious English Language institution. Having won the West Australian Industry and Export Award for 2004, the State's premier award, was in recognition of the high standards maintained at St Mark's.
Master's Degree in Marketing & Industrial Negotiation
IDRAC Lyon Business School
September 2007
to January 2009
Valuing by diversifying the already strong background of higher education graduates by expanding their area of expertise to business functions, marketing and management.
Facilitating the integration with intensive training less than 16 months immediately operational in business, allowing to "speak fluent marketing, negotiation and management" and thus to evolve with more ease in working life.
Learn more
Facilitating the integration with intensive training less than 16 months immediately operational in business, allowing to "speak fluent marketing, negotiation and management" and thus to evolve with more ease in working life.
BTS: Technical Degree of technical sales representative
La Martinière Terreaux College
September 2005
to July 2007
Forming specialists with a double technical and commercial competence.
Negotiators & sellers, they advise their clients in analysing, identifying and formulating their expectations.
Learn more
Negotiators & sellers, they advise their clients in analysing, identifying and formulating their expectations.
Baccalaureate : College diploma Electrotecnical engineering
La Martinière Monplaisir College
September 2003
to July 2005
Teaching is based on the analysis of industrial technical systems from which you can study and observe equipment near the industrial reality.
Learn more
-
Degree programs and experience of the Office Pack :
Word, Excel, Power Point, Access -
Training and Experience in CRM & ERP Software :
Pivotal, Oracle JD Edwards, IBM WCS, Microsoft Navision, SAGE Vente Partner, Mistral and Cegid PMIcs
- Customer Oriented
- Customer Focus
- People Skills
- Problem Solving
- Organizational and Prioritization Ability
- Prospecting Skills
- Selling to Customer Needs
- Closing Skills
- Meeting Sales Goals
- Motivation for Sales
- ClientBase
- Data Entry Skills
- Computer Technical Literacy
- Technical Understanding
- Technical Support
- Electrical Expertise
- Mechanical Expertise
-
Verbal & Written English : Fluent
Advanced English Certificate in Perth, Australia -
Verbal & Written Spanish : Good knowledge
Second language learned since High School
Travels in Spain and Cuba -
Arabic Speaking : Basic Knowledge
Originally from North Africa -
Verbal & Written French : Mother tongue
Born in Lyon, France
- Jogging, badminton, gym, ...
- United States: New-York, San-Francisco, ...
- Australia: Perth, Sydney, ...
- Algeria, Bahrain, Belgium, Cuba, England, Germany, Singapore, Spain, Hong-Kong, Philippines, Switzerland, Thailand, ...
- Picture and video Editing
- Fixing and servicing Pc and Mac computers
